Position Summary:
Under the direction of the Director/Lead Success Coach, the Success Coach is primarily responsible for the engagement, assessment, goal development and creation of extended learning plans for the youth participating in the YOUTH FORCE Program.
Essential Functions/ Job Duties:
• Conducts a complete intake and registration of students.
• Works with agencies and service providers to facilitate case coordination and information sharing.
• Refers youth and their families to appropriate community agencies or counseling agencies for
social and educational needs.
• Maintains case records and provides assistance with appropriate documentation .
• Assists with prevention/education curriculum development and presentations.
• Assists with onsite operations as directed
• Coordinate, prepare and maintain required charting and documentation in a timely and thorough manner.
• Adhere to all confidentiality requirements and standards.
• Plan, initiate and monitor innovative programs for youth and their families.
• Work with culturally diverse students, families, and staff.
• May provide some direct supervision to interns and volunteers.
• Adhere to the Child Abuse & Neglect Reporting requirements that mandate by law all childcare
personnel to report suspicions of child abuse, neglect, or abandonment. The YMCA requires
employees to follow the internal reporting procedures with the assistance of the Program Managers.
• Ensure that the proper staffs to child ratios are maintained at all times and reports discrepancies to the Site Supervisor or Program Manager as needed.
• Assist the Site Supervisor in any other appropriate ways as directed.
YMCA COMPETENCIES (i.e. Leader, Team Leader, Multi-Team/ Branch Leader):
Mission Advancement: Reinforces the Y's values within the organization and the community. Effectively communicates the benefits and impact of the YMCA's efforts for all stakeholders. Implements effective systems to develop volunteers at program and fundraising leadership levels.
Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures and financial controls. Assigns clear accountability and ensures continuous improvement.
Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Qualifications, Skills and Abilities/ Position Requirements:
Education and Experience:
• Bachelor's degree (B.A.) from a four-year college or university and a major in social work or a related field.
• Minimum of 1-2 years' experience in working with adolescents in an educational criminal justice, or human services setting required.
• Professional training in child abuse is preferred.
• Excellent communication skills, written and verbal.
• Ability to write reports and business correspondence.
• Ability to speak effectively before individuals, public groups and employees of the organization.
• Experience coordinating youth development and youth enrichment programs.
• Effective organizational, time management and interpersonal skills.
• Excellent interpersonal skills: ability to develop and maintain open channels of communication between home and school.
• Knowledge of school/community relationships and community problems, interests and concerns.
• Strong organizational and leadership ability.
• Knowledge of Microsoft Office Word and Excel.
• Ability to work with a wide variety of community groups, organizations, district staff, consultants, students and parents.
Certificates and Licenses:
It is the responsibility of the Support Instructor to maintain all necessary certifications set forth by either the CSC Funding agency, State of Florida or the YMCA of South Florida.
Position Profile
• Outgoing personality enjoys speaking to people.
• Innate desire to provide excellent customer service.
Work Environment:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Primarily works in an office environment in the mornings, however daily visits to designated school sites.
• While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to success perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities. Being in good physical health with full range of body motion, including manual and finger dexterity and eye/hand coordination. Requires corrected vision and hearing to normal range. Occasionally requires working under stressful conditions or working irregular hours.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employment at the YMCA is at-will. It is purely voluntary, based upon the consent of both the Association and the staff member. No expressed or implied contractual rights should be inferred from this job description.
As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprint background screening.
As a Drug-Free Employer, all new hires must successfully complete a drug test. Please note Medical Marijuana cards are not accepted and do not exempt you from successfully passing your drug test.
The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.
In accordance with House Bill 531 (2025) the Department of Children and Families require employers to make the “Care Provider Screening Clearinghouse Education and Awareness” website link: https://info.flclearinghouse.com available to all potential candidates receiving a background check via the Clearinghouse.