Join to apply for the Yourgi Operations Manager role at Destination Pet, LLC .This range is provided by Destination Pet, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $95,000.00/yr - $115,000.00/yrDirect message the job poster from Destination Pet, LLC.Recruitment Supervisor at Pet Care Industry I PGDBM I Corporate Recruiting We are looking to add an Operations Manager to our Yourgi team!LOCATION: FULLY REMOTEREPORTS TO : Director of Yourgi Operations and SupportCORE RESPONSIBILITIES:Help develop operational strategies that align with our purposeCreate systems where daily support operations become the embodiment of our valuesDesign services that reflect our commitment to those we serveTransform customer feedback into insights to improve our purpose fulfillmentIdentify opportunities for process improvement that serve our mission and teamCollaborate with departments to establish meaningful metricsUse data to tell our impact story and guide our futureBuild vendor relationships based on shared values and mutual respectResolve customer challenges in ways that strengthen relationshipsShare insights with leadership to inform strategic directionContribute to our vision, staying true to our purpose as we growREQUIREMENTS:Education & Experience:Bachelor's degree in business administration or related field, or equivalent experience3+ years of progressive operations experience2+ years in customer service environmentsSkills:Experience creating operational frameworks that serve peopleExperience with support platforms such as Zendesk, Salesforce, ConfluenceUnderstanding of tier 1, 2, and 3 support as trust-building functionsLeadership that inspires othersAnalytical skills to interpret dataProficiency with technology toolsEffective communication skillsCustomer-first, empathetic approachResource management skillsAdaptability and flexibilityPreferred Skills & Experience:Advanced degreeKnowledge of industry best practicesExperience with digital operationsProject management certificationHelp desk management experienceExperience working with results-oriented leadershipTraining program development skillsBelief in purpose-driven workPERKS:Health, vision, dental, disability, and life insuranceStartup mentality with stable fundingFlexible Time OffCareer growth opportunitiesRetirement planningImpactful work environmentRemote work flexibilityTime for renewalMeaningful contribution to pet-human bondsSeniority level AssociateEmployment type Full-timeJob function Strategy/Planning, Customer Service, ManagementIndustries Veterinary Services, Hospitals, HealthcareThis job posting is active. Apply now to join our team!#J-18808-Ljbffr