Youth Case Manager

JOB SUMMARY

Provides ongoing case management services and rehabilitation services for youth with mental illness (ages 3-17 years). Coordinates and provides services. Must be able to make effective assessments and interventions in situations involving mental health services provided to individuals. Ability to network with schools, juvenile probation and other social service agencies to facilitate services for youth. Responsible for coordination, planning, and implementation of the recovery plan. Ability to communicate with youth and their families to promote collaboration when creating recovery plans. Must be a self-motivator, able to work independently and remain flexible to solve problems and crises. In-region travel is required as needed to provide services to youth and families. Out of region travel may be required occasionally for trainings. Services may be provided at the office, school, in-home, or other community locations as needed to meet the needs of those served. Voluntary on-call during evening and weekend hours available. Must be familiar with, and/or willing to be trained in, trauma-informed care. This includes understanding, recognizing, and responding to the effects of all types of trauma, and an ability to work in a behavioral environment where staff convey dignity, respect, hopefulness, and the opportunity for choice and empowerment among consumers.

DUTIES & ESSENTIAL JOB FUNCTIONS

Provides ongoing case management services and rehabilitation services for youth with mental illness (ages 3-17 years). Coordinates and provides services. Demonstrates a positive role model to youth and advocates on their and their families' behalves. Responsible for coordination, planning and implementation of the recovery plan. Duties include but are not limited to the following:

• Maintain understanding of TRR services and UM Guidelines for assigned levels of care.
• Accurately complete a uniform assessment to identify an individual's needs and strengths as appropriate.
• Must be able to utilize an electronic health record system to document collaboratively and concurrently with consumers across all processes, including assessment, service planning, and ongoing consumer-provider interactions.
• Meet productivity standards set by the agency.
• Provide community referrals as needed.
• Communicate with referring entities, internal and external providers.
• Maintain a flexible work schedule while demonstrating effective time management to meet needs of individuals and families served.
• Travel between locations as assigned.
• Participate in monthly Youth Services staff meetings.
• Participate in data collection activities and peer review processes as requested.
• Other duties as assigned by supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of youth issues in a rural setting. Ability to work with schools, juvenile probation and other social service agencies to facilitate services for youth. Ability to communicate with youth and their families to promote collaboration in recovery plan development. Work as a team member and independently while remaining flexible to solve problems and crises. Additional knowledge, skills, and abilities include:

• Working knowledge of mental health and substance abuse services and needs.
• Clear understanding of normal and atypical childhood development.
• Must have strong computer operating skills.
• Ability to participate respectively as a team member during department and agency meetings.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Capacity for flexibility in dealing with ongoing changes in the service delivery system.

Education: Bachelor's degree in a human services field from an accredited college or university. Master's Degree is preferred.

Certification: Ability to obtain QMHP-CS status is required.

Experience: Minimum of two years of experience with mentally ill youth in a community setting is preferred.

Physical Requirements: Must be able to bend, stoop, kneel, crouch, squat, lift at least 25 pounds, reach overhead, and sit for extended periods of time. Must be able to pass a work related physical.