Youth Services Assistant

Department: Youth Services

Reports To: Youth Services Supervisor

Job Classification: Full-Time Staff Member; 37.5 hours/week; Non-Exempt; Salary: $17.00/hour; Fringe Benefit Eligible; OPERS Retirement

Scheduling: Alternating schedule each Week.

Week 1

Monday- 8:30am – 4:30pm

Tuesday- 12:00pm – 8:15pm

Wednesday- 8:30am – 4:30pm

Thursday- 12:00pm – 8:15pm

Friday- OFF

Saturday- 8:45am – 4:15pm

Week 2:

Monday- 8:30am – 4:30pm

Tuesday- 12:30pm – 8:15pm

Wednesday- 8:30am – 4:30pm

Thursday- 12:30pm – 8:15pm

Friday- 8:45am - 5:15pm

Saturday- OFF

Mission:To enrich lives and communities through universal access to knowledge, lifelong learning, literacy, and cultural experiences.

Job Summary: A Youth Services Assistant provides day-to-day youth library services to library customers and prepares and presents programs.

Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times.

Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library’s online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices.

Essential Duties:

• Provide exemplary customer service by answering directional and reference questions, locating materials, processing hold requests, monitoring behavior of library customers, and ensuring that the library is pleasant, inviting, neat, orderly, and safe.
• Perform duties associated with Youth Services (assist with collection development, reference, programming, creating displays and promotions, and weeding as assigned.)
• Perform clerical duties common to a library environment including issuing library cards, collecting of lost item fines, answering telephone, renewing materials, etc.
• Enforce Library policy and procedures while providing direction and problem solving.
• Prepare marketing materials according to library guidelines and standards.
• Initiate Inter-library loan requests by verifying materials not in library consortium and placing request.
• Receive and evaluate donations to be cataloged or added to the book sale.
• Prepare classroom collection requests.
• Instruct and assist customers in how to use Public Access Catalog terminal and other Library equipment.
• Participate in training new hires that are going through the Onboarding Program.
• Coordinate, educate, and conduct classes and presentations for customers and staff onsite and off-site on library services (i.e. speaker’s bureau, community groups, internal staff training, etc.)
• Address customer complaints and concerns.
• Build knowledge of local collections and consult appropriate paper and online bibliographic resources to provide reader’s advisory.
• Compile information and statistics and prepare and submit reports to the Youth Services Coordinator.
• Prepare for opening and closing by turning on/off lights and equipment.
• Repair minor defects in Youth Services materials.
• Contact schools to schedule library staff visits to schools and class visits to the Library.
• Fill photocopier and other equipment with paper and tone, clear paper jams, and notify service company or vendor for scheduled maintenance and more involved problems.
• All other duties as needed or as assigned.

Additional Duties:

• May attend library continuing education activities or represent Library at conferences and area events.
• May represent library at community outreach events such as parades, and festivals with displays and/or craft activities.