Computer Maintenance, Computer Programming, Continuous Improvement, Customer Support/Service, Data Sets, Hardware Configuration Management, Hardware Installation, Help Desk, IBM MVS Operating System, IBM TSO/ISPF, IBM z-OS Operating System, Independent Software Vendor (ISV), Interpersonal Skills, JCL (Job Control Language), Mainframe Computer, OEM (Original Equipment Manufacturer), On Call, Operating Systems, Problem Solving Skills, Process Improvement, Production Support, Production Systems, RACF (Resource Access Control Facility), Schedule Development, Software Administration, Systems Administration/Management, Team Player, Technical Delivery, Technical Writing, Testing, Time Management, Training/Teaching, User Documentation, Virtual Tape Library
What are the top 3 skills required for this role?
1. z/OS install/upgrade/maintenance (Expertise in z/OS and ISV Upgrade)
2. RACF Administration
3. Storage Administration
4. TCPIP/VTAM
5. HCD/IODF
Job Description/ Responsibilities
• Oversees the installation, upgrade, configuration, monitoring, and maintenance of the Z/OS operating system.
• Maintains knowledge of all Z/OS utilities and tools (HCD, SMP/E, RACF, TCP/IP, SMTP, FTP, DFDSS, DSF, SMS, Infoprint, TLS, VTAM)
• Maintains knowledge of SERVER pack installs and upgrades.
• Maintains knowledge of TSO/JCL and all ISPF functionalities
• Assists Mainframe programmers when needed (log on issues, dataset issues, Job abends)
• Provides elevated Mainframe access to new Programmers, Contractors & Computer Operators for TSO, RACF & Zeke
• Maintains knowledge of Hardware configuration via (HMC, DS8910, and Luminex VTL tape subsystems)
• Maintains knowledge of OEM products including (OPS/MVS (alerts), Zeke job scheduler, Zara tape management
• Holds a high degree of ability to resolve hardware/software issues to maintain 24x7 operation.
• Strong capability to identify system or process deficiencies and recommend solutions.
• Ensures the latest release of applications is implemented in a timely manner with minimal or no disruption to IT operations.
• Maintains and provides continuous improvement of the processes, standards, policies, working methods, and tools.
• Ensures appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensures tool configuration consistency across development, stage, testing, sandbox, and production environments.
• Estimates work effort requirements efficiently and appropriately. Participates in ongoing production support and end-user support.
• Provides user training and documentation, updating existing and creating new documents, both technical and end-user
• Reviews and makes necessary changes to the Information Systems Division Disaster Recovery Support Manual annually.
• On Call 24 x 7 rotation with the other Mainframe Analysts to provide 24 x 7 coverage
• Demonstrates strong interpersonal and customer service skills to facilitate collaborative task/project delivery.
• Collaborates with all stakeholders within the project and program team to ensure delivery of quality technical solutions.