Z TEMP - Program Specialist (Coordinator)

Z TEMP - Program Specialist (Coordinator) - 494045

Work type: Temporary
Pay Range- ($26.91 - $35.00)

Location: 505 City Parkway West

Position Information:

• Department: Cultural & Linguistic Services
• Work Arrangement: Full Office
• Work Schedule: Monday through Friday; 8:00 a.m. to 5:00 p.m.
• Expected Assignment Duration: up to six (6) months

Submission Information:

• The deadline to be guaranteed full review of your submission is due by July 9, 2026 by 9:00 p.m. PST. This position will remain open for a minimum of seven (7) days, but may be extended if a lack of qualified applicants are received or if we are hiring multiple positions.

Duties & Responsibilities:

• 85% - Program Support
  • Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
  • Coordinates incoming language translation and/or reviews requests of CalOptima Health member materials.
  • Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors.
  • Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio and Large Print, with contracted vendors.
  • Coordinates the vending of professional translation and review services in one or more CalOptima Health's threshold languages.
  • Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits and evaluations regarding CalOptima Health's C&L program.
  • Reviews, researches and responds to member grievances related to contracted vendor issues.
    
• 10% - Administrative Support
  • Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
  • Processes vendor invoices for translation and interpreter services timely and accurately.
  • Reviews, analyzes, and interprets regulations and internal/external policies and procedures related to cultural and linguistic services.
    
• 5% - Other
  • Completes other projects and duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent PLUS 2 years of experience in project coordination, translations, or interpreting services required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position, such as those listed above, may also be qualifying.

Preferred Qualifications:

• Bachelor's degree in cultural and linguistic studies or a health care-related field.
• 2 years of experience in a health maintenance organization (HMO), Medicare, Medi-Cal/Medicaid, or health services.
• 1 year of experience with a health plan or working with culturally diverse populations.
• Professional education in project management, translation, interpretation, or cultural competency training.
• Experience in managed care and/or government programs.
• Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Russian, Spanish, Vietnamese).

Required Licensure / Certifications:

• N/A

Knowledge & Abilities:

• Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.