Administrative Skills, Agile Programming Methodologies, Application Integration, Application Programming Interface (API), Atlassian JIRA, Automation, CSS (Cascading Style Sheet), Cross-Functional, Customer Support/Service, HTML (HyperText Markup Language), Identify Issues, Incident Management, JavaScript, Leadership, Mentoring, Reporting Dashboards, Requirements Management, Root Cause Analysis, Scrum Project Management and Software Development, Service Level Agreement (SLA), Single Sign-On (SSO), System Integration (SI), Systems Administration/Management, Systems Engineering, Technical Leadership, ZenDesk
Details:
Position: Zendesk Developer
Client: Entertainment
Location: Orlando, FL
Duration: 06 Months Contract
Pay Range: $67 - 73/hr
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Overview:
- We are seeking an experienced Zendesk Systems Engineer to own, administer, and enhance our Zendesk environment supporting a large-scale customer support organization.
- This role will lead platform configuration, custom development, integrations, workflow automation, incident management, and system optimization while serving as the technical expert for Zendesk architecture.
Key Responsibilities:
- Manage and optimize the Zendesk platform, ensuring reliability, security, and performance.
- Design and develop custom solutions using Zendesk APIs, JavaScript, HTML, CSS, and Liquid.
- Lead platform implementations, upgrades, migrations, and feature deployments.
- Build and maintain workflows, automations, SLAs, routing rules, and integrations.
- Troubleshoot complex issues, perform root cause analysis, and drive resolutions.
- Partner with cross-functional teams and provide technical leadership and mentorship.
Qualifications:
- 5+ years of Zendesk administration and development experience.
- Strong expertise with Zendesk APIs, custom apps, integrations, and workflow automation.
- Proficiency in JavaScript, HTML, CSS, and Liquid.
- Experience with Zendesk reporting, analytics, and dashboard development.
- Ability to independently lead technical projects and translate business requirements into scalable solutions.
Preferred:
- Experience supporting large-scale Zendesk environments (500+ agents).
- Knowledge of SSO, security, compliance, Agile/Scrum, Jira, and enterprise system integrations.
C
Collabera
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
10,000 employees or more
Staffing/Employment Agencies