ZeroEyes Operations Center Analyst

ZeroEyes Operations Center Analyst

DepartmentOperations

Employment TypeFull-time

LocationConshohocken, PA / Honolulu, HI

Job Overview:

As a ZeroEyes Operations Center (ZOC) Analyst working in our 24/7/365 Operations Center, you will become part of the core of our services. You will join a team dedicated to providing contextual information to first responders and administrators during an event involving a brandished weapon. All responsibilities, tasks, and procedures are directly tied to our pursuit to stop gun-related violence.

The three areas that a ZOC Analyst becomes proficient in is Emergency Management, Technology, and Customer Support, each with a unique list of responsibilities.

Emergency Management Responsibilities:

• Monitor real-time alerts and notifications on a computer desktop for hours at a time with unwavering focus.
• Able to verbally facilitate information to first responders during high-stress situations.
• Able to communicate effectively in a team environment during high-stress situations.
• Understand and verbalize map locations and person descriptions in time-sensitive situations.
• Able to follow different standard operating procedures (SOPs) based on unique variables in time-sensitive situations.
• Able to follow operational reporting procedures.
• Able to work a shift schedule (1st and 2nd shift available).

Technology Responsibilities:

• Learn and comprehend the following Technology concepts with enthusiasm: Networking, Remote Access, the Command Line, Operating Systems, Containerization, Cameras, Infrastructure, Information Systems, Cybersecurity, Artificial Intelligence (AI), Machine Learning, Computer Vision, and more.
• Able to learn skills necessary to maintain 24/7 uptime of all ZeroEyes systems.
• Able to learn skills to troubleshoot ZeroEyes systems.
• Able to articulate feedback to the Research and Development team on AI Model performance.
• Work diligently in the ZeroEyes Ticketing system to track outstanding technical issues.
• Pursue continued education of Technology-related topics through Professional Certifications (resources and exam vouchers covered by ZeroEyes).

Customer Support Responsibilities:

• Able to learn and comprehend ZeroEyes Customer Support procedures with enthusiasm.
• Able to articulate ZeroEyes response procedures in accordance with our SOPs to customer personnel.
• Able to communicate effectively with customer personnel to ensure they are able to receive ZeroEyes notifications.
• Able to follow ZeroEyes Testing procedures for events such as: Active Shooter Drills, Test Notification checks, pre-production testing, and more.
• Manage upcoming customer requests and events with organizational resources.
• Able to provide feedback and important account data to the ZeroEyes Customer Success team.

Requirements:

• No jerks
• Self-starter
• Task-oriented
• Enthusiasm for learning
• All in all the time

Preferred Experience:

• Military
• Law Enforcement
• Public Safety

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