Zone Manager - Retail Sales

POSITION REQUIREMENTS:

• Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent

understanding of the company standards, processes policies and practices

• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and

standards, processes policies and practices

• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45- hour minimal weekly work schedule

DUTIES AND RESPONSIBILITIES:

• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to

sales associates consistent with company practices, including recognition of FCS monthly recognition

for above and beyond service

• Foster and role model an excellent employee experience where quality & engagement are promoted

through the store

• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates performance and deliverables through application of timely

coaching & performance management practices (including appropriate progressive discipline where

applicable), in consultation with the AM where appropriate. Be able to resolve complex customer

service issues and escalate as required

• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards

consistent with visual merchandising guidelines

• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns,

POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates,

management and LP as applicable in a timely manner

• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required

EDUCATION, EXPERIENCE, CERTIFICATIONS:

• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English

language

2849 PACES FERRY ROAD, SUITE 400, ATLANTA, GEORGIA 30339 (404) 344-7905 / FAX: (404) 349-3226

• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the

applicable Department of Transportation requirements

• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or

weekend work, based in a store or group of stores; early morning, evening and weekend work and

holidays

• Comply in all respects with the provisions of the Standards of Business Conduct Policy

This position description is merely intended to describe the primary elements of the position. The Paradies

Shops reserves the right to change the position description and to assign additional duties and

responsibilities as necessary. This position description does not constitute an employment contract of any

kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.