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We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

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<h2>ProtoCall Services delivers behavioral health care in the moments that matter.</h2>
We help our customers ensure their clients, students, and communities have immediate access to care when and where it’s needed most, creating compassionate connections that improve and strengthen behavioral health intervention and recovery.
ProtoCall was founded in 1992 as a division of the non-profit Metro Crisis Intervention Services, an agency providing crisis line services in Portland, Oregon. The initial goal was to leverage the existing 24/7 infrastructure and professional staffing to create an additional funding source to help support the agency’s local crisis programs. In 1997, ProtoCall Services was incorporated as a privately held entity and has since expanded into a sophisticated 24-hour behavioral health contact center and digital products used by over 500 organizations and responding to more than 600,000 calls annually.
Certainly much has changed since 1992, but just like the founders at Metro Crisis, our fundamental mission of providing access to care in times of crisis remains the core of our work.
We are telephonic first responders. We are mental health paramedics. We go in, tie in a tourniquet to stop the (emotional) bleeding, and refer callers to someone who can follow the healing process closely. We are there to keep the caller safe in that moment.
Whether you’re just starting your career or looking for your next opportunity, we’re a growing company that’s full of opportunities.
If you are committed to quality and to offering the best of yourself to a team that improves access to care when it’s needed most, consider joining us!

Protocall Services Inc

Licensed Crisis Counselor - Fully Remote in Terre Haute, IN

Crisis Counselor - Fully Remote in Terre Haute, IN

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

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