MINIMUM QUALIFICATIONS: Bachelor Degree in Business, Finance, Supply Chain, Operations, Customer Care, or equivalent experience 10 years of leading a combination of CX functions (Customer Contact Centers), CRM, ERP system(s), and digital tools for past companies 15 years progressive leadership experience, building teams and scaling businesses PREFERRED QUALIFICATIONS: Leadership in process mapping and continuous improvement activities Leadership in technology selection, implementation, adoption, and optimization for customer experience (contact centers, CRM, ecommerce, self service) Prior experience supporting or leading merger and acquisition integration activities for CX Pricing design and execution experience Experience with operating in a matrix organization with a mix of direct and indirect responsibilities for function including sales, service, operations, IT and finance resources. Ability to comfortably handle risk, uncertainty, and ambiguity Strong cross-functional collaborator, team player, Highly self-motivated and accountable, with an upbeat personality and a positive attitude Excellent decision-making skills with a customer focus Has a global mindset and can communicate effectively across a global organization Builds constructive and effective relationships across all levels of the organization An exceptional people leader that possesses the following qualities: empathy, self-awareness, initiative, change agent, conflict management, coaching to enable vision/strategy and effective communicator Drives collaboration and problem solving across business units / Commercial, IT, Operations, HR to create win-win for CX and company * Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.