Responsibilities: • Establish and maintain good relations with customers by providing courteous, efficient, and professional service • Work with the Store Manager to provide business planning designed to reach product and sales goals • Promote entire line of Heavy-Duty products and programs • Continue to improve and stay updated on Heavy Duty product knowledge by interacting manufacturers representatives • Communicates with customers and leads to identify and understand their product or service needs; leverage parts knowledge to identifies and suggests products and services to meet those needs • Demonstrates the functions and utility of products or services to customers based on their needs • Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale • Work with manufacturers representatives to grow customer knowledge of lines • Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest • Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems • Provides periodic territory sales forecasts • Other duties as assigned. Qualifications/Competencies: Must be at least 18 years of age Valid driver's license Prior Heavy-Duty parts background or mechanical inclination is required Exceptional customer service and communications skills (both written and verbal) Reliable, organized, detailed, and focused Two years of related experience and/or training; or equivalent combination of education and experience is preferred.