Responsibilities/Tasks Include: Operate as lead point of contact for strategic matters specific to assigned client(s) Build and maintain strong, lasting client relationships Develop a trusted advisor relationship with assigned account(s), client stakeholders, and executive sponsors Ensure timely and successful delivery of Mohawk's solutions according to client needs and objectives, including KPI development and delivery to client(s) Develop and revise SOPs for each assigned client as appropriate and subsequently communicate SOPs and/or changes both internally and externally as necessary Ensure SOP compliance among stakeholders both internally and with assigned clients Clearly and regularly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Assist with high priority requests, bids, and exception management Conduct regular analysis of pricing to ensure its alignment with service requirements and market conditions (All domestic modes) Work with Mohawk's accounting team to ensure receivables are within agreed terms for assigned clients Provide leadership and guide teams in distribution of work for assigned accounts Apply consultative selling and effective negotiation techniques to secure, grow and maintain profitable business within assigned client base Uncover new opportunities with assigned client(s) Conduct regular, in-person meetings with assigned client(s) Identify all buying influences within assigned client(s) Identify and understand each client's needs and develop profitable solutions to meet those needs. Who We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting.