Provides support of residential needs within the safe house shelter;Responds to 24-hour hotline calls and conducts lethality assessments;Assists in completion of comprehensive safety plan; Provides hospital accompaniment to victims of domestic violence and sexual assault at the local hospital(s,) including on-call availability;Completes intake and orientation processes for residents utilizing the agency's electronic database; Completes victim follow-up outreach calls;Ensures all shelter spaces are prepared to receive guests; Utilizes 45-day Program and maintains appropriate (and detailed) case and service notes for each client;Maintains accurate and up-to-date data entry and statistical information for electronic files, grants and departmental reports; Develops and revises programmatic initiatives to best meet the needs of the clients being services; Takes an active role in maintaining and improving the appearance of the shelter, program materials, and any other outputs utilized by participants, staff, volunteers and other interested parties; Prepares Discharge Plan and Departure Information and conducts Exit Interviews at the time of transition for each client; Provides regular on-site shelter support. Timeliness in completing requirements of the position; Holds self and others accountable for quality work; Positive attitude and proactive (and respectfully direct) when addressing a misunderstanding; Ability to work independently with sound judgment; Comfortable and effective in presenting in front of groups; Aware (or takes initiative to become educated) in community resources; Commitment to the mission and vision of the YWCA of Annapolis and AA County; Proficient in Microsoft Office; Able to bend, to lift 40 Ibs, and to navigate stairs;Availability of a vehicle and a current driver's license.