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In addition, the Branch Manager works in conjunction with the Market President, Branch Operations Officer, and Director of Retail Banking to complete other duties, including general branch operations and facilities maintenance, retail management, and leadership and growth activities. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.

Availa Bank Description:EEO Employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. BANK BRANCH MANAGER POSITION SUMMARYThe Branch Manager oversees all the functions and duties of the retail team in an assigned branch or region. Two key areas of responsibility for this position are employee coaching, business acquisition, and relationship growth.This position is responsible for consumer lending activities, along with attracting and retaining treasury management and deposit relationships. The Branch Manager is also responsible for establishing outbound sales goals for retail staff, hiring, and staff development.In addition, the Branch Manager works in conjunction with the Market President, Branch Operations Officer, and Director of Retail Banking to complete other duties, including general branch operations and facilities maintenance, retail management, and leadership and growth activities. BENEFITSAvaila Bank offers a rich selection of benefits you can personalize to support you and your family’s needs. Benefits may include:<ul><li>Medical, Dental & Vision Plans</li><li>Option for Health Savings Account (HSA)</li><li>Life Insurance (Company paid for employee)</li><li>401K and Employee Stock Ownership Plan (ESOP)</li><li>Company Paid Short & Long Term Disability Insurance</li><li>Flexible Spending Account (FSA) & Dependent Care</li><li>Eligibility for Tuition Assistance and Discounts</li><li>Employee Assistance Program (EAP)</li></ul> BANK BRANCH MANAGER ESSENTIAL DUTIES AND ACCOUNTABILITIES<ol><li>Accountable and responsible for maintaining retail staffing across all assigned branches</li><li>Attract business and consumer relationships through internal and external sales and customer service strategies.</li><li>Expand existing business and consumer relationships through sales and customer service strategies.</li><li>Direct training for staff, including policy/procedure, sales, and customer service</li><li>Supervise and provide work direction to assigned staff</li><li>Responsible for assigning work duties and examining work for quality, efficiency, and conformance to policies and procedures as needed.</li><li>Perform the functions of all retail staff positions as needed to ensure quality service to all customers is achieved</li><li>Assist with complex customer issues</li><li>Serve as a point of contact and manage relationships for large commercial customers</li><li>Perform consumer lending duties</li><li>Serve as a point of contact/have working knowledge of troubleshooting and servicing coin machines, money handling machines, ATMs/ITMs, and mechanics of the drive-up equipment (as applicable in each location). This position will also be responsible for installation and troubleshooting of Cash Management machines.</li><li>Assess and manage facility needs on a regular basis</li></ol>Requirements:BANK BRANCH MANAGER ROLE QUALIFICATIONS:Education<ul><li>High school diploma or equivalent required</li></ul>Experience<ul><li>One to three years’ banking experience preferred</li><li>Prior experience managing a department and/or groups of people required</li></ul>Other Skills and Abilities<ul><li>Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required</li><li>Basic Microsoft Word and Excel skills</li><li>Working knowledge of operational policies and procedures</li><li>Exceptional oral, written, and interpersonal communication skills with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understanding procedures, and writing reports and correspondence</li><li>Strong math skills; add, subtract, multiply, and divide in all units of measure</li><li>Resolve complex problems involving multiple facets and variables in non-standardized situations</li><li>Maintain working knowledge and understanding of business support functions and their contribution to organizational success, including human resources, information technology, accounting, finance, and operations support</li></ul>SUPERVISORY RESPONSIBILITIESThis position is responsible for supervising staff in accordance with the bank’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems. PM21 PIe9325a839a34-25401-40563929

Availa Bank

Bank Branch Manager

Accounting

Bank Management

Banking Services

Business Support

Cash Management

Coaching

Communication Skills

Consumer Loans

Customer Relations

Customer Support/Service

Dental Insurance

Disability Insurance

Employee Assistance Plan

Equipment Maintenance/Repair

Facilities Management

Facilities and Maintenance

Field Sales

Financial Operations

Flexible Spending Accounts

Human Resources

Identify Issues

Information Technology & Information Systems

Inside Sales

Interpersonal Skills

Leadership

Life Insurance

Mathematics

Mergers and Acquisitions

Microsoft Excel

Microsoft Word

Needs Assessment

Operational Support

Operations Processes

Problem Solving Skills

Procedure Development

Relationship Management

Reporting Skills

Retail

Retail Banking

Retail Management

Sales

Set Goals

Staff Corrective Action

Staff Development

Staff Policies

Staff Training

Treasury Management

Tuition Fees

Vision Plan

Writing Skills

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Process check orders; follow check cashing procedures; issue cashier’s checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputes. Handle financial transactions efficiently and effectively with all customers (including, but not limited to: deposits, withdrawals, advances, loan payments, and merchant transactions).

Availa Bank Description:EEO Employer Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. This is not a remote position. UNIVERSAL BANKER II (BANK TELLER II) POSITION SUMMARYThis position is responsible for assisting with a customer’s financial transactions in an efficient and friendly manner, providing the highest level of customer service. In addition, this position will assist with financial counseling, including opening and servicing of consumer accounts.   SCHEDULE<ul><li>Between 7:45 a.m. and 5:15 p.m. Monday through Friday. </li><li>Saturday rotation 8:45 a.m. to 12:15 p.m.</li></ul> BENEFITSAvaila Bank offers a rich selection of benefits you can personalize to support you and your family’s needs. Benefits may include:<ul><li>Medical, Dental & Vision Plans</li><li>Option for Health Savings Account (HSA)</li><li>Life Insurance (Company paid for employee)</li><li>401K and Employee Stock Ownership Plan (ESOP)</li><li>Company Paid Short & Long Term Disability Insurance</li><li>Flexible Spending Account (FSA) & Dependent Care</li><li>Eligibility for Tuition Assistance and Discounts</li><li>Employee Assistance Program (EAP)</li></ul> UNIVERSAL BANKER II (BANK TELLER II) ESSENTIAL DUTIES AND ACCOUNTABILITIES<ol><li>Provide exceptional customer service through quality conversations and efficient and accurate process of customer transactions</li><li>Build relationships with customers by identifying needs and offering solutions</li><li>Provide accurate information to customers based on product and service knowledge and understanding of the banking industry</li><li>Sell, open, and maintain banking products and services to new and existing customers</li><li>Proficient in customer account opening, maintenance and closing accounts (including checking, savings, CDs and safe deposit boxes)</li><li>Efficiently and proficiently open and service business accounts, fiduciary accounts and HSA/IRA accounts</li><li>Possess an understanding of Treasury Management services</li><li>Process check orders; follow check cashing procedures; issue cashier’s checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputes</li><li>Cross-sell/refer bank products and services to other areas of the bank, including commercial and mortgage lending</li><li>Handle financial transactions efficiently and effectively with all customers (including, but not limited to: deposits, withdrawals, advances, loan payments, and merchant transactions)</li><li>Maintain a balanced cash drawer</li><li>Meet or exceed all established branch goals and contribute to branch deposit growth</li><li>Perform ITM duties in applicable markets</li></ol>Requirements:UNIVERSAL BANKER II (BANK TELLER II) ROLE QUALIFICATIONS:Education<ul><li>High school diploma or equivalent required </li></ul>Experience<ul><li>Customer Service experience required</li><li>Accounting, banking, or sales experience preferred</li></ul>Other Skills and Abilities<ul><li>Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required</li><li>Accounting or banking experience encouraged</li><li>Strong math skills; add, subtract, multiply and divide in all units of measure</li><li>Exceptional oral, written and interpersonal communication skills </li><li>with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understand procedures, and write reports and correspondence </li><li>Must be able to multi-task in a busy environment</li><li>Understands computer and other equipment capabilities and limitations</li><li>Exceptional organizational and time management skills; ability to function well in a fast-paced environment</li><li>Maintain a complete understanding of regulatory and compliance policies and procedures</li><li>Must be able to work flexible hours and shifts</li></ul> PM21 PIb5d5ff227f36-25401-40456451

Universal Banker II (Bank Teller II)

Commercial Banking

Commercial Loans

Cross-Selling

Customer Service Evaluation

Fiduciary

Financial Transactions

Mortgage Lending

Multitasking

Regulatory Compliance

Time Management

Transaction Processing/Management

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Bank Branch Manager Availa Bank

Universal Banker II (Bank Teller II) Availa Bank

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