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As an Account Representative I, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area.

HOUR

Description:     DCM ServicesAccount Representative Bloomington, Minnesota | Full-Time | Non-Exempt ?We Just Raised Our Wages!?We recently increased pay for this role — because great people deserve great compensation. <h2>About DCM Services</h2>DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter. <h2>The Opportunity</h2>As an Account Representative I, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values empathy, accuracy, and professionalism.Requirements:  <h2>Key Responsibilities</h2>• Generate outbound calls and field incoming calls• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing• Negotiate payment arrangements and follow up as needed• Send confirmation and settlement letters as required• Accurately document accounts and notate files with correct transaction codes• Respond to all voicemail messages daily• Adhere to company policies, procedures, and client-specific requirements• Uphold company information security and privacy responsibilities <h2>What You Bring</h2>• High School Diploma or GED• Goal-oriented mindset with strong organizational skills• Courteous, empathic, and professional telephone manner• Strong verbal and written communication skills• Ability to multi-task effectively in a fast-paced, regulated environment• Team-oriented with the ability to also work independently• Computer proficiency and the ability to learn new systems• Licensed Debt Collector (or ability to obtain licensure) <h2>Why DCM Services?</h2>• Competitive, freshly increased wages — we invest in our people• Meaningful work that requires true compassion and professionalism• Collaborative, supportive team culture in a stable, established company• Bonus-eligible role with performance recognitionConvenient Minnesota office location   #DCMCC1   Compensation details: 21-23 Hourly Wage PI219d9a9d71f1-25401-40601357

DCM SERVICES LLC

Account Representative

Communication Skills

Computer Skills

Customer Relations

High School Diploma

Information/Data Security (InfoSec)

Multitasking

Negotiation Skills

Organizational Skills

Presentation/Verbal Skills

Privacy Controls

Professional Services

Team Player

Telephone Skills

Voice Mail

Writing Skills

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Our Store Supervisor will assist the General Manager in overseeing the day-to-day operations of our cannabis dispensary, generally their time will be on the retail floor but occasionally they may be required to complete administrative tasks. Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer/patient following through clear and positive communication.

Growing medical and recreational cannabis manufacturers on the East Coast. Our mission is simple: grow the highest-quality weed at prices everyone can afford.We're looking for passionate people to join us in our mission to democratize cannabis-or as we like to say, to "Weed the People."With a dialed-in grow operation and a bold new brand refresh, we're ready to dominate the MD/DC market-and have a little fun while we're at it.Store SupervisorOur Store Supervisor will assist the General Manager in overseeing the day-to-day operations of our cannabis dispensary, generally their time will be on the retail floor but occasionally they may be required to complete administrative tasks. This individual will work with the team to provide exceptional customer service to our customers/patients, in addition to ensuring the dispensary is in compliance with all relevant laws and regulations. It is imperative that this individual have a passion for the cannabis industry, a strong knowledge of cannabis products, and experience managing a successful retail team. Your role in caring for our company:The essential functions include, but are not limited to the following:Strategic Collaboration, Operations & Execution<ul><li>Oversee shift operations and supervise team members.</li><li>Ensure store compliance with company policies and procedures.</li><li>Ensure the store remains compliant with security, inventory, and local and state regulations.</li><li>Maintain outstanding store condition and visual merchandising standards.</li><li>Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.</li><li>Provide education for employees about different cannabis strains, edibles, concentrates, and consumption mechanisms.</li><li>Identify current marketing trends and advertisements to determine the effectiveness of different sales, styles and strategies and apprise leadership. </li><li>Ensure high levels of customers satisfaction through excellent service and professionalism.</li><li>Develop process flows for customer/patient experience, customer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the customer experience and ensuring customer retention.</li><li>Provide safety and satisfaction to employees and customers/patients; as well as finding resolutions for issues that arise from product availability, pricing, complaints, grievances, etc.</li><li>Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer/patient following through clear and positive communication.</li><li>Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership.</li><li>Meet sales goals by training, motivating, mentoring, and providing feedback to sales associates.</li><li>Audit inventory levels weekly and report needed products to operations according to ordering SOP.</li><li>Check products in POS and METRC, and verify all tiers and pricing are correct in POS.</li><li>Regularly performing METRC and POS audits and verify data for accuracy.</li><li>Maintain product expiration logs and create ways to sell products prior to expiration date.</li><li>Waste expired product(s) as needed on a monthly basis in accordance with ABCA standards.</li></ul>Team Leadership & Performance Analytics<ul><li>Foster a culture of professionalism, guiding teams to achieve optimal results.</li><li>Understand and own every aspect of the company's sales performance; set targets, drive execution, and hold the team accountable for both individual and team results.</li><li>Collaborate effectively with the Human Resources Department and appropriate partners to implement and manage the company's policies and procedures.</li><li>Retain and develop top performers by understanding individual's motivations and providing actionable feedback.</li><li>Addresses low performance quickly, compassionately, and in alignment with company policies.</li></ul>All other duties as necessary.Qualifications we ask you to have:<ul><li>For legal reasons, all employees need to be at least 21 years of age.</li><li>You will be asked to pass a Federal and State criminal history background check.</li><li>We ask that you have a Associate's degree in Business Administration, Sales Management, or Communications (Bachelor's Degree Preferred). </li><li>We ask that you have a minimum of three (3) years of experience that demonstrates growth and/or advancement in complexity, difficulty, or level of responsibility.</li><li>We ask that you have a minimum of three (3) years of managerial experience.</li><li>We ask that you have a minimum of five (5) years of retail experience, with two (2) years of cannabis experience preferred.</li><li>We ask that you have a minimum of two (2) years of METRC experience.</li><li>We ask that you have excellent leadership skills, with steadfast resolve, personal integrity, and business acumen.</li></ul>Additional skills which will help you excel in your role:<ul><li>A passion for the cannabis culture.</li><li>Comprehensive knowledge of industry and industry-related trends and forecasts.</li><li>Strong attention to detail.</li><li>Excel at strategic thinking.</li><li>Excellent listening, negotiation, and presentation skills.</li><li>Excellent verbal and written communications skills.</li><li>Excellent customer service.</li><li>Creative quick thinking to serve as a problem solver with a positive outlook.</li><li>Ability to effectively manage, lead and supervise a multidisciplinary team.</li><li>Ability to foster collaboration, be a team player, though also independent and self-motivated.</li><li>Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.</li><li>Solid grasp of data analysis and performance metrics.</li><li>Flexibility understanding priorities may shift due to sales strategies. </li><li>Performance driven to exceed sales goals.</li><li>Ability to work at a fast pace in a high production environment!</li><li>Comply with all HR policies including confidentiality and non-disclosure. </li><li>Maintain open communication with the management team and other co-workers.</li><li>Strong work ethic, integrity, and desire to be accountable, transparent and proactive.</li></ul>Work Schedule/Location:<ul><li>On-site 5 days a week.</li></ul>Please make sure you are willing and able to perform the following:Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the functions. <ul><li>While performing the duties of this position, you will be regularly asked to talk or hear. </li><li>You will frequently use your hands or fingers to handle or feel objects, tools, or controls. </li><li>Occasionally, you will need to stand/walk/sit, and reach with hands and arms. </li><li>You will be asked to occasionally lift and/or move up to 50 pounds. </li><li>Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. </li><li>The noise level in the work environment is usually low to moderate.</li></ul>Our Benefits<ul><li>Health Insurance: Medical, Dental & Vision</li><li>Employee Assistance Plan</li><li>Short-Term Disability</li><li>Life Insurance AD&D</li><li>401K</li><li>DCM Product/Merch Discounts</li><li>Paid Time Off</li><li>Competitive pay</li><li>Industry Discounts</li></ul>Equal Opportunity and Affirmative ActionDCM Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. DCM Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DCM Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DCM Inc. will not tolerate discrimination or harassment based on any of these characteristics.

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Account Representative DCM SERVICES LLC

Dispensary Store Supervisor DCM Services

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