ServiceNow ticket management; prioritizing tickets and awareness of SLAs + Supporting Microsoft Windows and MAC operating systems + Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 + Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process + Printer support (installation, configuration, relocation, and troubleshooting) + Event and Meeting Support (may occur on-site or off-site) + Occasional travel may be required to support other EY locations, client engagement sites, or off-site events + Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) + VIP/White Glove support + Occasional after-hour support may be required **Interpersonal skills an On-site technician should have:** + Outstanding customer service skills + Excellent communication skills + Great team mentality + Self-motivated, organized, detail oriented, ability to multi-task + Desire to learn and build a career as unique as you are **Experience Requirements:** 2+ years of on-site technical support experience, or degree in related discipline EY exists to build a better working world, helping to create long-term value for clients, people, and society. Ensure the interface is properly displaying meeting information and controls + Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) **Technical Responsibilities of an On-Site technician:** + Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site + Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.