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What You’ll Do: Assist customers with questions regarding products, services, and account-related needs through phone and other communication channels. This is a great chance to join a fast-paced, team-oriented environment with long-term growth potential.

Customer Service Representative (Potential Contract-to-Hire Opportunity) Roanoke, VA, 24019 – Onsite Pay range - $18/hr Shift availability - 8 AM - 8PM  We are hiring customer-focused professionals for an exciting contract-to-potential-hire opportunity in Roanoke, VA. This is a great chance to join a fast-paced, team-oriented environment with long-term growth potential.What You’ll Do:<ul><li>Assist customers with questions regarding products, services, and account-related needs through phone and other communication channels</li><li>Deliver a high-quality customer experience with empathy and professionalism</li><li>Resolve routine to moderately complex customer concerns efficiently</li><li>Research issues, process transactions, and navigate multiple systems simultaneously</li><li>Escalate more complex issues when appropriate</li><li>Meet performance goals in a fast-paced, metric-driven environment</li><li>Support customers with online, mobile, and digital service tools</li></ul>What We’re Looking For:<ul><li>1+ year of customer service experience required</li><li>Prior call center, contact center, or financial services experience preferred</li><li>Strong communication, problem-solving, and multitasking skills</li><li>Comfortable in a high-volume environment with performance goals</li><li>Ability to learn systems quickly and manage multiple applications</li><li>Flexible to work any shift between 8:00 AM – 8:00 PM</li><li>Weekend availability as needed</li><li>Bilingual candidates highly encouraged to apply</li></ul>Why Apply?<ul><li>Potential contract-to-hire opportunity</li><li>Multiple shift options available</li><li>Career growth potential</li><li>Training provided</li><li>Team-oriented environment</li></ul>If interested, apply today to learn more. #INDMSP

TalentBridge

Entry Level Customer Support Specialist

Call Centers

Communication Skills

Consulting

Customer Experience

Customer Relations

Customer Support/Service

Equipment Maintenance/Repair

Financial Services

Metrics

Multitasking

Online Customer Support

Problem Solving Skills

Systems Administration/Management

Team Player

Transaction Processing/Management

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This role is responsible for reviewing contract documentation, maintaining billing data, resolving discrepancies, and supporting internal and external customer relationships. The ideal candidate will have experience in contract administration, billing, invoicing, and customer service, along with strong problem-solving and communication skills.

Billing and Contracts SpecialistLocation: Rochester, NY Schedule: Fully Onsite Pay Rate: $18.00–$20.00/hour Position Type: Contract-to-HireWe are seeking a detail-oriented and organized Billing and Contracts Specailist to support contract billing operations in a fast-paced office environment. This role is responsible for reviewing contract documentation, maintaining billing data, resolving discrepancies, and supporting internal and external customer relationships. The ideal candidate will have experience in contract administration, billing, invoicing, and customer service, along with strong problem-solving and communication skills. Responsibilities <ul><li>Support assigned contract billing accounts and review contract paperwork for accurate system setup</li><li>Maintain and update billing and contract data including customer information, pricing, contract terms, and billing cycles</li><li>Work across multiple operating systems simultaneously to manage billing functions and account activity</li><li>Investigate and resolve complex contract billing discrepancies and invoicing issues</li><li>Run and review monthly reports, identify discrepancies, and process necessary adjustments</li><li>Handle rebills, cancellations, renewals, amendments, and supplemental contract updates</li><li>Coordinate with internal departments and external clients to ensure smooth contract transitions and updates</li><li>Participate in client calls and meetings to support contract administration activities and maintain strong customer relationships</li><li>Review contract billing and renewal reports to ensure compliance with contract terms and service requirements</li><li>Monitor meter collections, billing performance, and service level requirements for assigned accounts</li><li>Collaborate with cross-functional teams to resolve operational and billing-related issues</li><li>Perform additional administrative and support duties as assigned</li></ul> Qualifications <ul><li>High School Diploma or equivalent required</li><li>Minimum of 3 years of experience in a combination of: <ul><li>Contract administration/support</li><li>Billing and invoicing</li><li>Customer service</li><li>Reporting and data management</li></ul></li><li>Strong understanding of contract setup, meter collections, and invoicing processes</li><li>Ability to navigate complex billing scenarios and transaction types</li><li>Excellent organizational skills and strong attention to detail</li><li>Effective written and verbal communication skills</li><li>Ability to work independently in a fast-paced environment</li><li>Proficiency with Microsoft Office Suite; Excel experience preferred</li><li>Strong critical thinking and problem-solving abilities with proven success resolving billing issues</li></ul>#INDEAST

Billing and Contracts Specialist

Administrative Skills

Billing

Billing Records

Contract Approval

Contract Management

Contract Review

Credit and Collections

Cross-Functional

Data Management

Detail Oriented

Develop and Maintain Customers

Maintain Compliance

Microsoft Office

Operating Systems

Operational Support

Organizational Skills

Presentation/Verbal Skills

Pricing

Public/Media/Press/Analyst Relations

Reconciliation

Writing Skills

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