Assists the Communications Director and Communications Representative in answering customer inquiries from the general public and elected officials, including: investigating the concern, recommending ideas for resolution, drafting responses, contacting the customer with the appropriate information, and documenting all correspondence; Assists with data entry into the statewide database and District-managed database, generates reports and manages the office filing system; Manages Metropolitan Planning Organization (MPO) reports and letting results for use with report generation, including gaining letting results, verifying upcoming lettings with Capital Program Management department and creating the report; Manages Adopt-A-Highway (AAH) efforts, including managing the volunteer database, generating necessary reports, and assisting with statewide AAH efforts; Assists the Communications Specialist with construction status reports that can include data entry, filing, etc. Assists the communications department with a range of internal and external messages and projects that can include proactive outreach efforts among various audiences, CARS-511, and statewide initiatives, and also includes typing letters, developing mailing lists/labels, processing inquiries and various reports; Performs other related duties as assigned.