In this role, you will support members through inbound and outbound communication channels, acting as an extension of our credit union partners to deliver high-quality, seamless service!*We are currently looking for a Full-Time Schedule of Mon-Fri 9:30am-6:30pm or 10:00am-7:00pmWhat You'll DoProvide outstanding service by answering and triaging inbound calls from credit union members. Accurately verify caller identities and navigate credit union tools, websites, and procedures while responding promptly to web chats, emails, instant messages, and calls, documenting all interactions thoroughly and forwarding requests efficiently via trackers or email.