Receive customer, driver, and sale rep calls by answering phone, email or other communications for, but not limited to, credits, returns and exchanges, researching particulars for pricing and quantity discount disputes, invoice or credit copies, placing new phone or online orders and questions. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets.