Demonstrated experience working with 30+ assignment groups, business stakeholders, process owners, security teams, compliance teams, and support organizations, gathering and translating complex business, operational, security, and regulatory requirements into prioritized ServiceNow capabilities, workflows, automations, integrations, and technical architectures. Experience establishing and governing a ServiceNow operating model that defines platform ownership, process ownership, demand intake, architecture review, release management, environment strategy, support responsibilities, service catalogue governance, and continual service improvement across multiple business functions.