Serve as the primary contact for the assigned location by providing superior customer service using a combination of technical and social skills, to include confidentiality, empathy, and the ability to fully engage and satisfy the customer by providing them with college information, resources, specialized assistance, and referral to other college services. Educate and assist prospective and current students throughout the enrollment process on college programs, certificates, admissions requirements, applying for financial aid and scholarships, taking career assessments, completing onboarding activities, setting up college technology accounts, and providing guidance on the available student support resources.