What You'll Do Serve as a first point of contact for calls, visitors, emails, and other communications Greet and assist program participants, community members, visitors, and staff Provide information, referrals, and assistance related to available programs and services Help participants complete required paperwork or applications Provide Somali/English interpretation during in-person interactions, phone calls, meetings, and other situations as needed Translate written materials and documents to support communication and access to services Enter, track, and process referrals and maintain accurate participant records and documentation Assist with data entry and review information for accuracy and completeness Provide administrative support including filing, scanning, copying, mailings, and document organization Help maintain a professional and welcoming front desk and reception area Support de-escalation and problem-solving when participant concerns or challenging situations arise Work collaboratively with Client Support staff and other programs to provide office coverage and responsive participant support Assist with office supplies, mail, deliveries, building needs, and other day-to-day office operations Qualifications Bilingual Somali/English skills required High school diploma or equivalent At least one year of experience in customer service or a role involving direct contact with the public Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment Accurate typing and data entry skills Strong customer service and communication skills Ability to maintain confidentiality and handle sensitive information appropriately Microsoft Word, Excel, Outlook, and Teams proficiency preferred Experience using common office equipment such as printers, scanners, and multi-line phone systems preferred Compensation & Benefits Salary:$22.61 per hour Generous paid time off Comprehensive benefits package Why Three Rivers? A key part of this position is providing Somali/English interpretation and translation support, helping ensure clear communication between participants and staff and improving access to services for individuals with limited English proficiency.