Paid Sick Days

Prescription Drug Coverage

Professional Development

401K

Flexible Spending Accounts

Retirement / Pension Plans

Life Insurance

OTHER

FEED

UNKNOWN

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Additional Required Skills and Experiences: MUST HAVE: 1+ years of recent experience in Retail Bank management and operations (Teller Manager, Assistant Branch Manager, Branch Manager, etc.).

Overview:
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. As an Operations Services Supervisor (Teller Manager) at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team. A successful candidate will demonstrate: <ul><li>Management Skills: Capable of managing and developing members on a team to ensure operational soundness</li><li>Customer Service Skills: Demonstrates professionalism and empathy in customer interactions</li><li>Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</li><li>Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships</li><li>Influence: Capable of building rapport with different personalities to drive positive results</li><li>Sales Skills: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</li><li>Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences</li></ul>

Responsibilities:
<ul><li>Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team.</li><li> </li><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li> </li><li>Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>

Qualifications:
<ul><li>Basic Qualifications:<ul><li>Bachelor's Degree and 1 year of experience in financial services, bank operations, or branch operations management OR</li><li>High School Diploma or GED and 5 years of experience in financial services, bank operations, or branch operations management </li></ul></li><li>Additional Required Skills and Experiences:<ul><li> MUST HAVE: 1+ years of recent experience in Retail Bank management and operations (Teller Manager, Assistant Branch Manager, Branch Manager, etc.)</li><li> MUST HAVE: 1+ years of recent experience with "People" management - this role will lead a small team of Sales and Service Representatives and guide them in meeting operational standards and exceeding sales metrics</li><li>Strong, professional communication skills - This role will communicate with multiple levels of banking partners as well as current and potential clients</li><li>Well-rounded understanding of Retail Banking Operations - This role will lead branch audits and work to consistently audit the Teller Line  </li></ul></li></ul><hr/> Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.  
 
Looking for a career with CIT? CIT is now a division of First Citizens Bank.
First Citizens Bank. Forever First®

First Citizens Bank

Operations Services Supervisor (Retail Bank Teller Manager)

Administrative Skills

Bank Management

Banking Operations

Banking Regulations

Banking Services

Coaching

Communication Skills

Compensation and Benefits

Credit Risk

Cross-Functional

Customer Relations

Customer Support/Service

Exceeded Sales Goal

Financial Services

High School Diploma

Information Technology & Information Systems

Interpersonal Skills

Legal

Metrics

Needs Assessment

Office Management

Operational Strategy

Operations Management

People Management

Performance Management

Performance Tuning/Optimization

Regulations

Retail Banking

Retail Management

Retail Operations

Risk Management

Sales

Sales Prospecting

Team Lead/Manager

Team Player

Time Management

Transaction Processing/Management

[AW]-iCims

Responsibilities: • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service • Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash • Identify referral opportunities for new products and services based on clients financial goals • Educate clients on digital and self-service opportunities offered by Citi • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets • Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed • Maintain working knowledge of client accounts as well as new and existing products and services offered. • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.Responsibilities:• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on clients financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environmentEducation:• High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.The salary range provided in this posting is based on a 40-hour work week.------------------------------------------------------Job Family Group:------------------------------------------------------Job Family:------------------------------------------------------Time Type:------------------------------------------------------Primary Location:------------------------------------------------------Primary Location Full Time Salary Range:Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.The hourly rate corresponding to the annual range is:In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant Skills------------------------------------------------------Other Relevant Skills------------------------------------------------------Anticipated Posting Close Date:------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citis EEO Policy Statement and the Know Your Rights poster.

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Operations Services Supervisor (Retail Bank Teller Manager) First Citizens Bank

Part-Time Teller (20 Hours), Las Vegas Park Branch Citigroup Inc

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