Paid Sick Days

Prescription Drug Coverage

Professional Development

401K

Flexible Spending Accounts

Retirement / Pension Plans

Life Insurance

OTHER

FEED

UNKNOWN

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Additional Required Skills and Experiences: MUST HAVE: 1+ years of recent experience in Retail Bank management and operations (Teller Manager, Assistant Branch Manager, Branch Manager, etc.).

Overview:
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. As an Operations Services Supervisor (Teller Manager) at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team. A successful candidate will demonstrate: <ul><li>Management Skills: Capable of managing and developing members on a team to ensure operational soundness</li><li>Customer Service Skills: Demonstrates professionalism and empathy in customer interactions</li><li>Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team</li><li>Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships</li><li>Influence: Capable of building rapport with different personalities to drive positive results</li><li>Sales Skills: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist</li><li>Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences</li></ul>

Responsibilities:
<ul><li>Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team.</li><li> </li><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li> </li><li>Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>

Qualifications:
<ul><li>Basic Qualifications:<ul><li>Bachelor's Degree and 1 year of experience in financial services, bank operations, or branch operations management OR</li><li>High School Diploma or GED and 5 years of experience in financial services, bank operations, or branch operations management </li></ul></li><li>Additional Required Skills and Experiences:<ul><li> MUST HAVE: 1+ years of recent experience in Retail Bank management and operations (Teller Manager, Assistant Branch Manager, Branch Manager, etc.)</li><li> MUST HAVE: 1+ years of recent experience with "People" management - this role will lead a small team of Sales and Service Representatives and guide them in meeting operational standards and exceeding sales metrics</li><li>Strong, professional communication skills - This role will communicate with multiple levels of banking partners as well as current and potential clients</li><li>Well-rounded understanding of Retail Banking Operations - This role will lead branch audits and work to consistently audit the Teller Line  </li></ul></li></ul><hr/> Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.  
 
Looking for a career with CIT? CIT is now a division of First Citizens Bank.
First Citizens Bank. Forever First®

First Citizens Bank

Operations Services Supervisor (Retail Bank Teller Manager)

Administrative Skills

Bank Management

Banking Operations

Banking Regulations

Banking Services

Coaching

Communication Skills

Compensation and Benefits

Credit Risk

Cross-Functional

Customer Relations

Customer Support/Service

Exceeded Sales Goal

Financial Services

High School Diploma

Information Technology & Information Systems

Interpersonal Skills

Legal

Metrics

Needs Assessment

Office Management

Operational Strategy

Operations Management

People Management

Performance Management

Performance Tuning/Optimization

Regulations

Retail Banking

Retail Management

Retail Operations

Risk Management

Sales

Sales Prospecting

Team Lead/Manager

Team Player

Time Management

Transaction Processing/Management

[AW]-iCims

PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. Here’s what you can expect: You’ll spend a good part of your day standing and working at a computer, helping customers, and handling transactions.

About the Role:
The Big PictureAre you looking for a rewarding career in banking where you can build relationships, help customers, and grow professionally? If you enjoy working in a team-oriented environment and have a passion for delivering excellent customer service, we’d love to meet you! Who We Are At Heritage Bank of Nevada, Division of Glacier Bank, we’re more than just a financial institution—we’re a part of the community. We believe in providing exceptional service, fostering strong relationships, and supporting the personal and professional growth of our team members. If you're looking for a workplace where you're valued and can make a difference, this is the place for you! What You'll Do As a Bank Teller, you’ll be the friendly face our customers rely on. Your day-to-day will include: <ul><li>Processing transactions like deposits, withdrawals, and payments with accuracy and efficiency. Providing top-notch customer service and answer account-related questions. </li><li>Identifying customer needs and recommend appropriate banking products or services. </li><li>Maintaining a balanced cash drawer and ensure compliance with security procedures. </li><li>Assisting with ATM and night deposit transactions. </li><li>Learning and growing through training opportunities—including potential cross-training in new accounts.</li><li>Other duties as assigned</li></ul> 

About You:
What You Bring We’re looking for someone:<ul><li style="margin-bottom:0in">Who has at least six months of customer service and cash handling experience—banking experience is a plus! </li><li>Is comfortable handling cash and balancing transactions. </li><li>Enjoys working in a team and building relationships with customers. </li><li>Has strong communication skills and keen attention to detail.</li><li>Is able to handle difficult situations with professionalism.</li><li>Ability to take positive and constructive criticism and apply it to the job.</li><li>Is eager to learn and grow in the banking industry.</li></ul>Where You’ll Work & What to ExpectYou'll be working in a comfortable, climate-controlled office with a great team and a collaborative atmosphere. While it’s mostly a counter type desk job, there’s a lot of movement involved to keep things interesting! Here’s what you can expect:<ul><li style="margin-bottom:0in">You’ll spend a good part of your day standing and working at a computer, helping customers, and handling transactions.</li><li style="margin-bottom:0in">Occasionally, you’ll sit, walk, reach, or even crouch (though we promise, not too much crouching!).</li><li style="margin-bottom:0in">From time to time, you may need to lift or move up to 30 pounds—nothing too heavy, but just enough to keep you on your toes.</li><li style="margin-bottom:0in">You’ll need to be comfortable using office equipment like computers, phones, and copiers.</li><li style="margin-bottom:0in">Reliability is key—we count on our team to be punctual and present.</li><li style="margin-bottom:0in">In rare cases, you may need to work extended hours or travel off-site.</li><li style="margin-bottom:0in">If there’s an emergency, you should be able to navigate outside safely.</li><li style="margin-bottom:0in">We also want to make sure you can see all the important details! This role requires close and distance vision, color recognition, depth perception, and the ability to adjust focus.</li><li style="margin-bottom:0in">Most importantly, we’re all about supporting our team. If you need accommodations to perform your best, we’re happy to explore reasonable options to help you succeed!</li></ul> 

What We Offer:
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  <a href="https://www.gbcijobs.com/our-culture" rel="noopener nofollow noreferrer" target="_blank">Check it out!</a> We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.

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