Knowledge, Skills and Attitudes: • Ability to communicate effectively in both oral and written form • Ability to recognize, analyze and solve a variety of problems • Ability to process and handle confidential information with discretion • Ability to work evening, nights, and weekends as necessary • Proficiency in computer software (i.e., Microsoft Office). The Customer Service Representative 1 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer/patient concerns via face-to-face, email, fax, telephone, and/or regular mail.