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Location: Country Inn and Suites Springfield1751 West 1st StreetSpringfield, OH 45504 Overview: The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

Compensation Type:
Hourly

Highgate Hotels:
<p style="margin:0px">Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. <a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.highgate.com%2F&data=05%7C02%7Cchristopher.greene%40highgate.com%7C5ba1db61aa2644870bcf08deb103a625%7C3b290724ee0b4b3a88d66a1172257251%7C0%7C0%7C639142826441724766%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0TCAQBOY4kN%2B%2FdFutYKy8kziiFuFaDqmAs31mroqA%2BY%3D&reserved=0" rel="noopener nofollow noreferrer" target="_blank">www.highgate.com</a></p>

Location:
<div class="outputContainer"><img alt="CIS Springfield - OH883" src="https://highgate.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=542367&hashed=454788215"/></div><div class="outputContainer"> </div><div class="outputContainer">Country Inn and Suites Springfield</div><div class="outputContainer">1751 West 1st Street</div><div class="outputContainer">Springfield, OH 45504</div>

Overview:
<p style="margin:0in 0in 7.5pt">The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</p>

Responsibilities:
<ul><li><div style="color:#000000">Answer inquires from guests regarding restaurants, transportation, entertainment, etc. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Follow all cash handling and credit policies. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Be aware of all rates, packages and special promotions as listed in the Red Book.  </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Be familiar with all in-house groups.  </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Be aware of closed out and restricted dates. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Be familiar with hospitality terminology. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Have knowledge of emergency procedures and assist as needed. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Handle check-ins and checkouts in a friendly, efficient and courteous manner. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Use proper two-way radio etiquette at all times when communicating with other employees. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Be able to complete a bucket check, room rate verification report, and housekeeping report. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Balance and prepare individual paperwork for closing of shift according to hotel standards. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Maintain and market promotions and guest programs. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Maintain a clean work area. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Assist guests with safe deposit boxes.</div></li></ul>

Qualifications:
<ul><li><div style="color:#000000">College course work in related field helpful. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Experience in a hotel or a related field preferred. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">High School diploma or equivalent required. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Computer experience required. </div></li><li><div style="color:#000000;font-family:'calibri' , sans-serif;font-size:12pt">Customer Services experience preferred. </div></li><li><div style="color:#000000">Maintain a warm and friendly demeanor at all times. </div></li><li><div style="color:#000000">Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. </div></li><li><div style="color:#000000">Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. </div></li><li><div style="color:#000000">Must be able to multitask and prioritize departmental functions to meet deadlines. </div></li><li><div style="color:#000000">Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. </div></li><li><div style="color:#000000">Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. </div></li><li><div style="color:#000000">Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. </div></li><li><div style="color:#000000">Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. </div></li><li><div style="color:#000000">Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. </div></li><li><div style="color:#000000">Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. </div></li><li><div style="color:#000000">Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. </div></li><li><div style="color:#000000">Must be able to cross-train in other hotel related areas. </div></li><li><div style="color:#000000">Must be able to maintain confidentiality of information. </div></li><li><div style="color:#000000">Must be able to show initiative, including anticipating guest or operational needs. </div></li><li><div style="color:#000000">Perform other duties as requested by management.</div></li></ul><p style="margin:1em 0px"> </p>

Country Inn & Suites Springfield

Front Desk Agent-Part time 1st & 2nd Shift

Asset Management

Communication Skills

Computer Systems

Customer Support/Service

Emergency Procedures

Establish Priorities

Hospitality and Tourism

Housekeeping/Cleaning

Identify Issues

Investment Management

Multitasking

Problem Solving Skills

Productivity Management

Promotional Programs

Real Estate

Regulations

Restaurant

Revenue Growth

Revenue Management

Time Management

Two Way Radio

[AW]-iCims

ADAPTED_NOW

We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques asdeterminedby the role.

HOUR

<div><p style="text-align:left"><b>Compensation Details:</b></p><p>$17.25 per hour</p><p><b>Why should you join our team?</b></p><p>We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.</p><p> </p><p>In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:</p><ul><li><p>Weekly Pay</p></li><li><p>Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Up to 48 hours of paid sick time, or in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.</p></li></ul><ul><li><p>Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents</p></li><li><p>Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation</p></li></ul><ul><li><p>Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position</p></li><li><p>Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!</p></li><li><p>Tuition Reimbursement Program</p></li><li><p>Employee Recognition Program</p></li><li><p>Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!</p></li><li><p>Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events</p></li><li><p>Adoption cost reimbursement</p></li><li><p>Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation</p></li></ul><p><i>* Benefits are provided in compliance with applicable plans and policies.</i></p><p style="text-align:inherit"/><p style="text-align:left"><b>Job Description:</b></p><div><p><b>Housekeeping </b> </p></div><div><p> </p></div><div><p><b>WhatYou’llDo </b> </p></div><div><ul><li><p>Clean bag good aisles </p></li><li><p>Empty cardboard in the warehouse </p></li><li><p>Making bales </p></li><li><p>Sweep and Vacuum trash in assignedaisles </p></li><li><p>Pick up broken pallets, cardboard, andtrash </p></li><li><p>Maintain and clean stairwells. </p></li><li><p>During inclement weather,maintainsidewalks by shoveling snow, putting out ice melt, etc. </p></li><li><p>Emptying trash cans  </p></li><li><p>Maintain a safe work environment at alltimes </p></li></ul></div><div><div><p> </p></div></div><div><div><p>Ace Hardware is committed to promoting andmaintaininga safe,healthyand injury-free environment for all team members.  This is our number one priority, and we will support programs and initiatives that focus on this commitment.  It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is aworld classsafety organization. </p></div><div><p> </p></div><div><p><b>What you need to succeed:</b> </p></div><div><ul><li><p>Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques asdeterminedby the role. </p></li><li><p>Be an active participant in contributing to a successful safety culture in the facility. </p></li><li><p>High School Diploma or GED equivalent preferred </p></li><li><p>Must be at least 18 years ofage </p></li><li><p>Ability and willingness to work non-traditional shift andhour </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><b>Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:</b></p><p style="text-align:inherit"/><p style="text-align:left"><b>Create Job Alert</b></p><p style="text-align:inherit"/><p style="text-align:left"><b>We want to hear from you!</b><br/>When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.</p><p style="text-align:inherit"/><p style="text-align:left"><b>Equal Opportunity Employer</b><br/>Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left"><u><b>Disclaimer</b></u></p><p style="text-align:left"><i>The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.</i></p><p style="text-align:inherit"/><p style="text-align:left"><i>Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.</i></p><p style="text-align:inherit"/><p style="text-align:left"><i>This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.</i></p><p style="text-align:inherit"/><p style="text-align:left"><i>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></p></div>

         Ace Hardware Corporation has grown to become one of the nation's leading "helpful hardware" retailer-owned cooperatives. As a member of the Ace corporate team, you'll have an opportunity to play a valuable role in our ongoing success, while contributing work you believe in and receiving world-class benefits that help Ace team members balance their personal and professional lives.<a href="http://featured-employers.com/ace-hardware/corporate-careers/corporate-careers.php?utm_campaign=mmw-ejb" mns_rt="Company" target="_blank" itemprop="url">Click here to visit our career site</a><div class="CJT_aboutUsBen">Benefits</div><ul><li>Comprehensive Medical Coverage </li><li>Prescription Drug Coverage </li><li>Vision Coverage </li><li>Dental Coverage </li><li>Life Insurance </li><li>Short-Term Disability / Salary Continuation </li><li>Long-Term Disability </li></ul><a href="http://featured-employers.com/ace-hardware/corporate-careers/our-benefits.php?utm_campaign=mmw-ejb" mns_rt="Company" target="_blank" itemprop="url">Click here to view all our benefits</a>

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