Month-End Close: Assist with month-end close, including completing move in & outs, review of resident census, move-ins, move-outs, level-of-care changes, rate changes, concessions, and other account activity to ensure billing accurately reflects each resident's current status and contractual terms. Billing support: Serve as a knowledgeable, patient resource for general billing questions from residents, families, responsible parties, and internal staff-explaining charges, statements, and payment options clearly and compassionately.