Handles all Level 1 and Level 2 coding of customer feedback cases to allow accurate and timely reporting required to identify customer experience trends and opportunitiesThe pay rate for this position at commencement of employment is $24.50 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.