Success in this role requires a strategic mindset balanced with hands-on resourcefulness, excellent communication and influencing skills, and a proven ability to drive cross-functional collaboration - ensuring technology investments deliver measurable business value and support data-driven decision-making across the organization. They bring working familiarity with CRM and business systems concepts, are comfortable using process mapping to diagnose issues and design better workflows, and know how to use AI tools to quickly learn new domains, prototype solutions, and close skill gaps in real time.