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Systems Maintenance: Assist in system maintenance, networking, and infrastructure projects in collaboration with the Network Systems Manager or Information Systems & Security Manager. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.

HOUR

<h4>Overview</h4> Join Chestnut as an IT Support Technician and play a crucial role in ensuring our technology runs smoothly. In this role, you'll configure and deploy hardware, troubleshoot IT issues, and provide user support to empower staff across the organization. Working independently and collaboratively on infrastructure projects, you’ll contribute to the company’s mission while upholding high standards of customer service, confidentiality, and professionalism. If you’re passionate about solving technical problems and helping others, this position offers an excellent opportunity to make an impact.  Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A. **Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions. <h4>Responsibilities</h4><ul><li>Setup and Configuration: Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software to staff locations.</li><li>Technical Troubleshooting: Diagnose and resolve issues with PCs, software, peripherals, and connectivity using in-person and remote tools. Ensure timely follow-up and resolution of IT tickets while providing guidance to junior IT staff.</li><li>User Training and Support: Provide end-user application training and ongoing support to staff as needed.</li><li>Systems Maintenance: Assist in system maintenance, networking, and infrastructure projects in collaboration with the Network Systems Manager or Information Systems & Security Manager.</li><li>Inventory and Organization: Manage the computer storage room and maintain accurate inventory records.</li><li>Customer Service Excellence: Uphold Chestnut Health Systems’ commitment to customer service excellence through professional communication and responsiveness.</li><li>Confidentiality and Security: Safeguard organizational data, including sensitive client and financial information, in alignment with company policies.</li><li>Additional Duties as assigned by management.</li></ul><h4>Qualifications</h4><ul><li>Minimum two years of IT support experience or an equivalent combination of an associate degree in a related field and/or professional certifications (e.g., Microsoft, CompTIA, or similar vendors).</li><li>Hands-on experience with Windows 10/11, Microsoft Office 365, PC troubleshooting, and peripheral devices; familiarity with macOS is a plus.</li><li>Proven ability to install, configure, and support hardware and peripherals, including printers and scanners, as well as deploy and configure Windows OS client systems.</li><li>Working knowledge of mobile devices, including smartphones and tablets.</li><li>Strong written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.</li><li>Self-motivated problem solver capable of independently diagnosing and resolving technical issues using documentation, web resources, and best practices.</li><li>Ability to lift 10–20 pounds regularly and up to 40 pounds occasionally for special projects.</li><li>Valid driver’s license, personal auto insurance, and eligibility for coverage under company insurance policies.</li><li>On-site position with the flexibility to work occasional overtime as needed.</li></ul>Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you. Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference. Chestnut offers a new salary structure and robust benefits!  EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience. The anticipated starting pay for new hires for this position is between  $20.00 - $21.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. check out our benefits here!

Chestnut Health Systems is a non-profit organization that has cared since 1973 for persons needing behavioral health services. Chestnut provides substance use disorder treatment, mental health counseling, primary health care, credit counseling, and housing and supportive services. 

Headquartered in Bloomington, Illinois, Chestnut employs more than 700 professionals at 25 facilities. Chestnut's staff is motivated by our corporate mission - Making a Difference: Improving Quality of Life Through Excellence in Service.

Chestnut Health Systems

IT Support Technician II / Full-Time / Days

Auto Insurance

Behavioral Health

Best Practices

Communication Skills

CompTIA - Computing Technology Industry Association

Computer Security

Computer Storage Hardware

Corporate Policies

Customer Support/Service

Desktop Administration

Document Scanners

Driver's License

Hardware Administration

Hardware Configuration Management

Healthcare

Healthcare Providers

Help Desk

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Insurance

Inventory Management

Inventory Reports

Lift/Move 20 Pounds

Lift/Move 40 Pounds

Mac Operating System

Management of Information Systems/Technology (MIS)

Microsoft Office

Microsoft Product Family

Microsoft Windows Operating System

Microsoft Windows System Administration

Mobile Devices

Network Administration/Management

Network Systems

PC Software

Patient Care

People Management

Peripheral Hardware

Presentation/Verbal Skills

Primary Care

Printers

Problem Solving Skills

Psychiatry and Mental Health

Record Keeping

Security Monitoring

Smartphones

Systems Maintenance

Technical Support

Technical Training

Technical Writing

Time Management

Writing Skills

OTHER

FEED

Strong knowledge of LAN/WAN management systems, firewall management, switching, VPN systems, cellular communication systems, OSI Model, and mobile computing devices. Understand basics of cable plants, fiber optic links, and the ability to manage wiring for network and non-network devices.

RESPONSIBILITIES AND DUTIES<ul><li>Possess a firm knowledge of end-to-end management of an IT environment including Windows and Linux systems, virtualization, and storage.</li><li>Strong knowledge of LAN/WAN management systems, firewall management, switching, VPN systems, cellular communication systems, OSI Model, and mobile computing devices.</li><li>Understand basics of cable plants, fiber optic links, and the ability to manage wiring for network and non-network devices. These devices sometimes require the use of ladders or lifts.</li><li>Deep knowledge of IT Security principles, policies, and procedures.</li><li>Management of cloud-based systems.</li><li>Willingness to learn industry-specific systems and technologies.</li><li>Management of vendor-supported systems.</li><li>Excellent problem solving skills, creativity, and dedication.</li><li>A professional and approachable demeanor.</li><li>Ability to work well with others in training, teaching and explaining use of hardware and software.</li><li>Ability to perform hardware installations and upgrades as well as software enhancements.</li><li>Working knowledge of telecommunications, VOIP phones, and analog telephony.</li><li>Occasional after-hours and on-call work.</li></ul> POSITION INTERACTIONNone. SUPERVISORY DUTIESNone. Will report to the Vice President Utility Services. QUALIFICATIONS AND REQUIREMENTS EducationBachelor's degree in computer related field or equivalent with relevant work experience. ExperienceComputer and telecommunications background essential. Work Authorization StatusMust be legally authorized to work in the U.S. without sponsorship Job Posted by ApplicantPro

Corn Belt Energy Corporation

Senior Information Systems Administrator

Cloud Computing

Communication Systems

Electrical Wiring

Fiber Optic Cable

Firewalls

Hardware Installation

Hardware Upgrades

Linux Operating System

Local Area Network (LAN)

Mobile Technology

On Call

Open Systems Interconnection (OSI)

Systems Administration/Management

Team Player

Telecommunications

Telephony

Training/Teaching

VPN (Virtual Private Network)

Virtualization

VoIP (Voice over IP)

Wide Area Network (WAN)

Talent Acquisition

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IT Support Technician II / Full-Time / Days Chestnut Health Systems

Senior Information Systems Administrator Corn Belt Energy Corporation

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