Manage the administrative functions of the unit which include:Review, provide direction and assign new lossesScreening and selecting candidatesSetting performance objectives and monitoring performance resultsConduct performance appraisalsComplete reports as necessaryDaily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)Conduct unit meetingsReview and respond to Department of Insurance complaintsReview and direct claim activity on customer inquiriesComplete special projects as assigned. Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels, and ensure that desired quality and quantity levels are maintained.