Position Overview:
Term: 1+ year
Location: Portland, OR
Pay: $25.00 - $30.00; commensurate with experience
Hours: 8:00 AM – 5 :00 PM
As a Level 2 Help Desk Support Analyst, you will serve as a critical escalation point within the IT support organization, providing advanced technical support to ensure our global teams remain productive and connected. This role goes beyond first-line troubleshooting, focusing on deeper issue resolution, root cause analysis, and collaboration with infrastructure, security, and application teams.
What you will do as the Level 2 Help Desk Support Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required.