You will own three connected streams: incident communications, where you are accountable for the coverage, quality, and timeliness of what customers hear; change and release communications, where you own a single intake and a tiering system that sizes every change to the right message, audience, channel, and timing; and communications performance, where you own the operating model, dashboards, and retros that tell us whether the system is working and what to fix. Benchling ships product updates every day on a continuous release model, and we operate in regulated, validated customer environments where clear and appropriately timed product messaging directly translates to compliance rigor and customer trust.