Perform on-site customer visits as needed to address complaints, deliver technical support, coordinate defective material collection, and cultivate strong, long-term customer relationships; Partner with service teams, retrieve defective materials, conduct root cause analysis, and drive sustainable improvements across products and processes. Lead and contribute to continuous improvement projects, cost saving initiatives focused on elevating product quality and operational efficiency; Uphold ABB's core values of safety and integrity by taking accountability for actions, demonstrating genuine care for customers, and contributing positively to business outcomes.