NewPatient Access Specialist Ensemble Health PartnersPatient Access SpecialistMechanicsville, VA$17–$18.15 / hourPatient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate.
NewResidential HVAC Sales Specialist Total ComfortResidential HVAC Sales SpecialistFredericksburg, VA$100,000–$200,000 / yearJoin American Residential Services (ARS) , the nation’s largest provider of residential HVAC, plumbing, and electrical services , with over 7,000 team members and more than 45 years of experience delivering trusted home comfort solutions to customers across the country. Responsibilities: As a Comfort Advisor / In-Home HVAC Sales Representative , you will meet with homeowners to evaluate their current heating and cooling systems and present customized replacement solutions.
Accounts Payable Specialist ChemTreatAccounts Payable SpecialistGlen Allen, VirginiaResponsible for processing and/or reviewing invoices for accurate account classifications; match original invoices and requests for payment with purchase orders or check requests; verify receipt of goods or services; resolve discrepancies and problems regarding prices, delivery, and/or quality, and impute use tax as appropriate. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career.
Accounting Specialist American Residential Services LLCAccounting SpecialistFredericksburg, VA$23–$27 / hourPerforms a variety of accounts payable duties to include sorting and matching checks and invoices, inserting checks into envelopes, researching information, entering credit memos, verifying accuracy of credit entries and updating system to ensure credits are processed. Join Total Comfort, part of the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.
Accounting Specialist Total ComfortAccounting SpecialistFredericksburg, Virginia$23–$27 / hourFull timePerforms a variety of accounts payable duties to include sorting and matching checks and invoices, inserting checks into envelopes, researching information, entering credit memos, verifying accuracy of credit entries and updating system to ensure credits are processed. Total Comfort, in partnership with ARS, is part of the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.
Senior Travel Accounting Specialist - cxLoyalty JPMorgan Chase & CoSenior Travel Accounting Specialist - cxLoyaltyVAAs a Senior Accounts Receivable Specialist within cxLoyalty, you will take on a critical role in resolving complex financial issues, improving operational processes, and mentoring junior team members. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Accounting Specialist, Chase Travel JPMorgan Chase Bank, N.A.Accounting Specialist, Chase TravelGlen Allen, VAFull timeChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Oncology Account Specialist (Gyn/GU) -Richmond, VA AstraZeneca PlcOncology Account Specialist (Gyn/GU) -Richmond, VAFredericksburg, VAAs an Oncology Account Specialist (OAS) in Fresno market for the Gynecology/Genitourinary (Gyn/GU) team, you'll be at the forefront of transforming patient care and demonstrate your deep disease-area expertise to engage healthcare professionals through diverse media channels. You'll work closely with the Oncology Business Manager to develop and manage account plans, using your understanding of the tumor patient journey to engage key partners across all relevant elements.
House Account Specialist Airgas IncHouse Account SpecialistFredericksburg, VA$55,000–$65,000 / yearThis is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Keeps current with industry insights, current Airgas product mixes, monitors competition by gathering current relevant marketplace including information on pricing, products, new products, delivery schedules, and merchandising techniques.
Cardiovascular Territory Account Specialist – Richmond, VA NovartisCardiovascular Territory Account Specialist – Richmond, VAFredericksburg, VirginiaRemoteCOVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience.
Account Operations Outside Specialist II (Manheim) Cox CommunicationsAccount Operations Outside Specialist II (Manheim)Fredericksburg, VirginiaCox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.
Account Reconciliation Specialist ChemTreatAccount Reconciliation SpecialistGlen Allen, VirginiaWhen you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. The Account Reconciliation Specialist researches and reconciles complex customer accounts, manages collections of past due balances, and serves as a key liaison between customers and internal teams.
NewAccount Operations Outside Specialist II (Manheim) Cox Enterprises IncAccount Operations Outside Specialist II (Manheim)Fredericksburg, VA$24.09–$36.11 / hourCox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.
Accounts Receivable/Collections Specialist - Temporary Leave Coverage Cobb Technologies IncAccounts Receivable/Collections Specialist - Temporary Leave CoverageVASuccess in this role means becoming confident in managing accounts receivable workflows and collections activities independently by the time the leave period begins, while maintaining accuracy, professionalism, and strong internal and external communication. Manage daily collections: Prioritize and execute daily collections tasks, including monitoring delinquent accounts, maintaining detailed collection notes, and ensuring appropriate follow-up actions.
Accounts Receivable/Collections Specialist – Temporary Leave Coverage Cobb TechnologiesAccounts Receivable/Collections Specialist – Temporary Leave CoverageGlen Allen, VASuccess in this role means becoming confident in managing accounts receivable workflows and collections activities independently by the time the leave period begins, while maintaining accuracy, professionalism, and strong internal and external communication. Manage daily collections: Prioritize and execute daily collections tasks, including monitoring delinquent accounts, maintaining detailed collection notes, and ensuring appropriate follow-up actions.
Accounts Payable Coord/Accounts Payable Coord 2/Sr Accounts Payable Coord Berkshire Hathaway Energy CoAccounts Payable Coord/Accounts Payable Coord 2/Sr Accounts Payable CoordVAThrough our liquefied natural gas facilities, multi-state pipeline systems, and storage operations we support a number of large customers, including major utilities, power plants, marine transportation and heavy-duty trucking, along with manufacturing. BHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently.
Accounts Payable (contract) Lee Hecht HarrisonAccounts Payable (contract)VA$24–$26 / hourIn addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. This role is ideal for someone with strong AP knowledge, excellent organization skills, and the ability to manage a high volume of invoices in a professional office environment.
Accounting Manager (UK) US Based Apex Systems Inc (Virginia)Accounting Manager (UK) US BasedVA$105,000–$130,000 / yearWith a presence in over 70 markets across North America, Europe, and India, Everforth Apex Systems innovates alongside our customers, building and deploying tailored artificial intelligence solutions to enhance business value and improve customer experiences. The Accounting Manager (UK) is responsible for leading the monthly close process, coordinating statutory reporting and external audits, and providing treasury oversight to ensure strong cash management, financial control, and compliance.
Accounts Payable Manager ChemTreatAccounts Payable ManagerGlen Allen, VirginiaWhen you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. As an Accounts Payable Manager, you will be leading a high-impact Accounts Payable function at a growing multi-national company—building scalable processes, strengthening controls, and elevating the experience for both vendors and employees.
Accounts Payable Manager Veralto CorpAccounts Payable ManagerVA$85,000–$95,000 / yearWhen you join the ChemTreat team and the broader Veralto network,\u202fyou'll have the chance to shape the future of our planet\u202fand the future of your career.\u202fYou'll have opportunities to build new skills and\u202finvest in your development, all while doing meaningful work that makes\u202fan everyday impact on\u202fthe world's vital water resources.\u202f\u202f. When you join\u202fVeralto's\u202fvibrant global network of 17,000 associates, you join a unique culture and work environment\u202fwhere purpose meets possibility: where the work you do has an everyday impact on the resources and\u202fessentials\u202fwe all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career.
Bookkeeper and Payroll Specialist AtWork - Richmond SouthBookkeeper and Payroll SpecialistHenrico, VAMaintain complete, accurate books for multiple small business clients using QuickBooks Desktop and QuickBooks Online accounting software. Prepare financial reports such as balance sheets, income statements, and cash flow statements for internal review and external audits.
Senior Manager, Accounting Operations Hamilton Beach Brands IncSenior Manager, Accounting OperationsVAProvide leadership over Accounts Receivable (including Credit & Collections), Accounts Payable, Inventory Accounting, and Treasury operations, ensuring accurate, timely, and compliant execution of high-volume transactional processes through managers and supervisors. The Senior Manager, Accounting Operations is responsible for leading and optimizing all transactional accounting functions across global operations, including Accounts Receivable, Accounts Payable, Inventory, and Treasury.
Sr. Specialist - Government Field Service Representative Cardinal Health IncSr. Specialist - Government Field Service RepresentativeVA$60,000–$70,000 / yearThe selected individual will work closely with field sales, customer service, implementation, contracts, operations, inventory, accounts payable and project identification between the customer and Cardinal Health. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Chase Travel CxLoyalty Accounts Receivable Team Lead JPMorgan Chase & CoChase Travel CxLoyalty Accounts Receivable Team LeadVAServe as the escalation point for complex or high-risk cases, including balances exceeding large dollar threshold, executive or VIP customer complaints, refunds requiring manual intervention or approvals, supplier-related disputes and unresolved customer claims, and ensure complete ownership of all open CSM items until final resolution. You will ensure all CSM requests are processed accurately, timely, and in compliance with internal controls, service level agreements, and audit requirements, and you will drive reporting, productivity, quality assurance, employee development, and process improvement initiatives while serving as the primary escalation point for complex servicing issues.
Target Security Specialist Target CorpTarget Security SpecialistVAAs a Target Security Specialist, no two days are ever the same, but a typical day will most likely include the following responsibilities: Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments: Greet: 10ft: be friendly smile, make eye contact, or wave. Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_A | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_A.
Accounting Coordinator Enterprise HoldingsAccounting CoordinatorGlen Allen, VA$24–$25 / hourLouis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Staff Project Controls Specialist GTTStaff Project Controls SpecialistGlen Allen, VAJob SummaryThe Staff Project Controls Specialist leads project controls processes in partnership with internal project management teams to ensure project deliverables are executed within budget and schedule. Key Duties and ResponsibilitiesProject Controls & PlanningLead project controls activities to support execution within approved budget and schedule.
Account Manager - State Farm Agent Team Member Reggie Dickerson - State Farm AgentAccount Manager - State Farm Agent Team MemberGlen Allen, VAROLE DESCRIPTION: Reggie Dickerson - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Manager - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position.
Sourcing Specialist Dominion Energy IncSourcing SpecialistVAExpectations require learning cradle to grave sourcing to include competitive bid facilitation, working with groups such as Legal, Auditing, Corporate Risk, and Tax regarding negotiation of terms and conditions, purchase order award, invoice discrepancies, and supplier management. For nuclear, Basic knowledge and ability to learn nuclear safety-related parts procurement and the requirements and regulations of 10CFR50 APPENDIX B & 10CFR21 APPLICABILITY associated with nuclear parts quality.
Contract Specialist Systems Planning and AnalysisContract SpecialistDahlgren, Virginia$135,000–$160,000 / yearFull timeOur portfolio includes the Assistant Secretary of Air Force for Space Acquisition & Integration (SAF/SQ), Joint Warfare Analysis Center (JWAC), Space Security and Defense Program (SSDP), National Space Defense Center (NSDC), Space Warfighting Analysis Center (SWAC), Strategic Capabilities Office (SCO), US Space Command (USSPACECOM) and US Space Force (USSF). The Strategic Technology Analysis Group, part of SPA’s Space and Intelligence Division, offers sophisticated capabilities (people, process & tools) to resolve unique problems in space, cyber, and special operations in support to military services, Secretary of Defense offices (OSD) and theater warfighters.
Cash Application Specialist ChemTreatCash Application SpecialistGlen Allen, VirginiaWhen you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Accurately posting payments against company receivables using available electronic & paper remit advice via Cash Pro Online, SalesForce Pay Remits mailbox, Blackline, customer contact, and collector interaction.
Revenue Assessment Specialist City of FredericksburgRevenue Assessment SpecialistCity of Fredericksburg, VAFull timeTax Assessment Duties Conduct and complete various tax assessments, including business and personal property taxes, business license taxes, landlord and contractor license taxes, and excise taxes. Record Keeping Prepare and maintain tax records, including the annual setup of assessment systems, tax class codes and abatements, and tax books and related documentation.
Full Time - Sales Specialist - Appliances - Day Lowe's Companies IncFull Time - Sales Specialist - Appliances - DayHenrico, VA$16.50–$17.20 / hourBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
NewFull Time - Sales Specialist - Flooring - Day Lowe's Companies IncFull Time - Sales Specialist - Flooring - DayHenrico, VA$16.50–$17.20 / hourBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
Program Administration Specialist - Quality Assurance - Division of Technical Services - CF587 DHRMProgram Administration Specialist - Quality Assurance - Division of Technical Services - CF587Hanover, VirginiaEmployees also enjoy paid holidays, vacation, and various leave options, access to health and wellness programs, eligibility for the Public Service Loan Forgiveness (PSLF) Program, and participation in a state retirement plan with tax-deferred savings options and employer matching. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Solutions Engineer - AI & Data Science Specialist F5 IncSolutions Engineer - AI & Data Science SpecialistVARemote$123,500–$185,300 / yearThe primary focus of this role is to interpret, analyze, and explain AI security testing resultsparticularly outcomes from Proof of Concepts (POCs), red-teaming exercises, and runtime guardrail evaluations. F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5s differing products, industries, and lines of business.
Staff Project Controls Specialist UDR Consulting IncStaff Project Controls SpecialistGlen Allen, VAFull timeWe offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1. https://udrconsultingincorporated.applytojob.com/apply/ . Description The Staff Project Controls Specialist will be responsible for leading the project controls processes with the internal project management team to execute project deliverables within budget and schedule.
Relationship Specialist Openlane IncRelationship SpecialistFredericksburg, VAYou Are: Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business.
Commercial Specialist AutoZone IncCommercial SpecialistVAAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas.
Instructional Systems Specialist | Dahlgren, VA (SCSTC ATRC) or Great Lakes (SCTC) Carley CorporationInstructional Systems Specialist | Dahlgren, VA (SCSTC ATRC) or Great Lakes (SCTC)Dahlgren, VAA LITTLE BIT ABOUT CARLEY: Headquartered in Orlando, Florida, Carley Corporation is an employee-owned small business specializing in analyzing, designing, developing, and implementing large-scale, complex blended training solutions where performance results are critical. Carley is seeking a Training Specialist to support the Surface Combat Systems Training Command (SCSTC) Aegis Training and Readiness Center (ATRC) in Dahlgren, VA or Surface Combat Systems Training Command (SCSTC) in Great Lakes, IL.
Contract Specialist U.S. Department of DefenseContract SpecialistDahlgren, VA$93,216–$158,322 / yearFOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. As a Contract Specialist at the NH-1102-3 broadband level, some of your typical work assignments may include: Serves as a contract specialist and member of a negotiating team responsible for planning, coordinating, and negotiating a variety of procurements pertaining to research, development, test and evaluation requirements essential to the Missile Defense Agencys mission.
Sr. Buyer/Associate P&C Specialist Berkshire Hathaway Energy CoSr. Buyer/Associate P&C SpecialistGlen Allen, VAThrough our liquefied natural gas facilities, multi-state pipeline systems, and storage operations we support a number of large customers, including major utilities, power plants, marine transportation and heavy-duty trucking, along with manufacturing. BHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently.
Medical Only Claims Specialist CorVel Enterprise Claims, Inc.Medical Only Claims SpecialistGlen Allen, VARemote$16.74–$26.92 / hourPart timePay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
Claims Specialist CorVel Enterprise Claims, Inc.Claims SpecialistGlen Allen, VARemote$52,999–$85,473 / yearPart timeThe Workers’ CompensationClaims Specialist manages within company best practices lower-level, non-complex and non-problematic workers’ compensation claims within delegated limited authority to best possible outcome, under the direct supervision of a senior claims professional, supporting the goals of claims department and of CorVel. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.
Liability Claims Specialist CorVel Enterprise Claims, Inc.Liability Claims SpecialistGlen Allen, VARemote$52,999–$85,473 / yearPart timePay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. The Liability Claims Specialist manages non-complex and non-problematic Heavy Auto and/or General Liability claims under direct supervision of a senior claims professional.
NewOperations Specialist Insight GlobalOperations SpecialistHenrico, VA$18–$23 / hourExperience using inventory tracking systems, asset management tools, or warehouse management systems (ServiceNow / AssetTrack experience strongly preferred). The ideal candidate is comfortable working with technology systems, performing physical warehouse work, and collaborating closely with internal teams and external partners.
Claims Specialist CorVel CorpClaims SpecialistVARemote$52,999–$85,473 / yearThe Claims Specialist manages within company best practices low to mid Auto and/or General Liability claims, including bodily injury and property damage within delegated limited authority to best possible outcome, under the direct supervision of a senior claims professional, supporting the goals of claims department and of CorVel. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.
Medical Only Claims Specialist CorVel CorpMedical Only Claims SpecialistVARemote$16.74–$26.92 / hourPay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. ABOUT CORVEL: CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries.
Liability Claims Specialist CorVel CorpLiability Claims SpecialistVARemote$52,999–$85,473 / yearPay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. The Liability Claims Specialist manages non-complex and non-problematic Heavy Auto and/or General Liability claims under direct supervision of a senior claims professional.