Assist with high-volume data entry **Skills you will need here:** **Required** - A minimum of three years in customer service or a related sales support role - A minimum of two years' working knowledge of CRM applications; Salesforce preferably - Coachable, self-starter, collaborator, critical thinker, positive, can-do demeanor - Excellent time management skills; ability to handle multiple projects with multiple deadlines simultaneously - Excellent written and verbal communication skills - Excellent organizational skills - Intermediate to advanced computer skills - Microsoft Word, Excel, PowerPoint, Outlook - Comfortable in a fast-paced environment **Preferred** - Experience with case/ticket management software Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. **Position responsibilities** **CRM Support:** - Handle ticket creation and monitoring for CRM changes and improvements - Perform user acceptance testing - Respond to CRM inquiries regarding functionality and record review and issues - Manage data hygiene: merge and delete records, coordinate with CRM product team on data retention processes - Lead monthly communication and projects with contracted resources - Submit new user license requests, including profiles and permissions - Handle ad hoc sales requests **Sales/Operations Support:** - Sales Resource Center uploads, updates, and changes - Create and manage documentation - Lead monthly all sales calls - deck development, communication, and call logistics - Logistical planning coordination for sales summits.