Property Claims Manager- Eastern Virginia Virginia Farm Bureau FederationProperty Claims Manager- Eastern VirginiaVAServe as the subject matter expert on property losses, providing technical oversight of coverage interpretation, loss assessment, claim investigation, and resolution strategy; Provide support, be available and answer questions for representatives and handle elevated claim issues; Monitor claim files in accordance with company and state requirements; Conduct quarterly claim reviews and audits for compliance and accuracy; Identify and monitor loss trends to keep executive management informed of potential financial influences to our book of business; Track, monitor and report on key performance indicators of the assigned claims unit; Ensure that maximum subrogation and salvage recovery procedures and processes are followed; Review and recommend changes of vendor systems and operations to ensure financial goals for VFBMIC and Countryway are successfully met; Participate in the implementation/development of procedures to increase efficiencies and adjust to required change; Assist claims staff with investigations, negotiations and settlement evaluation of losses; Collaborate with other department managers to champion innovation within the department and company; Optimize resources to best support VFBMIC and CW; Implement creative solutions to improve processes that positively impact customer service; Work closely with the Director or Property Claims and Vice President of Claims on developing budget, forecasting expenses and maintaining ratios; Ensure the Claims Department maintains a positive, ethical and responsive reputation within the insurance industry; Personnel Management: interview, hire, train, conduct performance appraisals, counsel, and work closely with Human Resources on employee relation and performance issues. Proven leadership ability; Strong analytical/problem solving skills; Excellent oral and written communication skills; Strong negotiation skills; Excellent customer service and interpersonal skills; Ability to maintain diplomacy; In depth understanding of property insurance coverages, insurance law and contracts in Virginia and CW States; Familiarity with investigation, negotiation, and settlement of property damage; Ability to build strong professional relationships; Excellent organizational skills; Proven ability to influence, motivate and lead; Collaborative, creative thinker with an open mind to learn and explore new areas and opportunities; In depth knowledge of insurance claims operations; Self-motivated attitude to take initiative, be forward-thinking, with a willingness to embrace accountability; Strong Emotional Intelligence skills.