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ADAPTED_NOW

Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse). Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Wilton Job ID 2026-239021 JOB OVERVIEW The LPN Medication Care Manager is responsible for providing the highest degree of quality care and services by administering medication and treatments in a safe organized manner. Responsibilities include but are not limited to administration of medications, documentation of medication administration, conducting SHUs, and providing resident care while demonstrating the Mission for Sunrise Senior Living, "to champion the quality of life for all seniors" in accordance with federal, state/provincial, and local laws, standards and regulations and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Medication Administration <ul><li> Provide the highest degree of quality care and services by administering medication and treatments in a safe organized manner. </li><li> Review, read, notate, and initial the electronic health record to document and learn about pertinent information about residents. </li><li> Receive medication updates from Resident Care Director (RCD) or Wellness Nurse. </li><li> Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse). </li><li> Ensure that medications are passed according to times utilizing a mobile medication cart. </li><li> Document and initial as medications are given and ensure that appropriate documentation is completed for refusal or missed doses. </li><li> Maintain confidentiality of all resident information including resident medication among other residents. </li><li> Report all resident concerns and unavailable medication while administering the medication to the RCD or Wellness Nurse. </li><li> Restock medication cart after all medication passes. </li><li> Assist in checking medication regardless of packaging system. </li><li> Assess the residents to determine need for "as needed medication" and appropriately document and report to supervisor. </li><li> Count all narcotics with another Medication Care Manager (MCM) or Lead Care Manager (LCM) each shift and report discrepancies to the RCD or Wellness Nurse. </li><li> Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications. </li><li> Follow re-fill process for medications. </li><li> Help residents maintain independence and promote dignity and physical safety of each resident adhering to the Sunrise Principles of Service. </li><li> Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns, history, and basic human needs. </li><li> Practice routinely good standard care precautions of cleanliness, hygiene, and health. </li><li> Audit medication carts. </li></ul> Resident Care <ul><li> Notify RCD of any resident and/or family concerns. </li><li> Attend and actively participates in daily Cross Over meetings facilitated by the LCM. </li><li> Conduct Service and Health Updates as directed by RCD. </li><li> Participate in the development of the Individualized Service Plans (ISP). </li><li> Transcribe orders. </li></ul> Risk Management and General Safety <ul><li> Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. </li><li> Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. </li><li> Report all accidents/incidents immediately. </li><li> Report all unsafe and hazardous conditions/equipment immediately. </li><li> Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. </li><li> Comply with all infection control techniques, placement of bio-hazard containers, removal techniques, procedures, and policies. </li><li> Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials. </li><li> Report occupational exposures to blood, body fluids, infectious materials, sharp sticks and hazardous chemicals immediately. </li><li> Ensure oxygen tanks are stored safely, exchange guest/resident's tanks when empty, and monitor to make sure liters of oxygen are at prescribed levels. </li></ul> Training and Contributing to Team Success <ul><li> Participate as a member of a team and commit to working toward team goals. </li><li> Demonstrate in daily interactions with others, our Team Member Credo. </li><li> Commit to serving our residents and guests through our Principles of Service. </li><li> Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. </li><li> Attend regular meetings; Town Hall, Department Team, Cross Over, Medication Technician and others as directed by the Supervisor/Department Coordinator. </li><li> Attend regular training by RCD and neighborhood coordinators. </li><li> May be designated as shift supervisor. </li><li> May supervise other medication care managers. </li><li> Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. </li><li> Perform other duties as assigned. </li></ul> Core Competencies <ul><li> Ability to make choices and decisions and act in the resident's best interest </li><li> Ability to react and remain calm in difficult situations </li><li> Ability to handle multiple priorities </li><li> Possess written and verbal skills for effective communication and level of understanding </li><li> Demonstrate good judgment, problem solving and decision-making skills </li></ul> Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. <ul><li> LPN, LVN, or state/province specific licensed nurse credential </li><li> In states/provinces where appropriate, must maintain certifications </li><li> Maintain the following certifications and ongoing training and re-education as required by Sunrise and state/provincial regulations: </li></ul> o CPR and First Aid <ul><li> Must be at least 18 years of age </li><li> Previous experience working with seniors preferred </li><li> Desire to serve and care for seniors </li><li> As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance </li></ul> ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: <ul><li> Medical, Dental, Vision, Life, and Disability Plans </li><li> Retirement Savings Plans </li><li> Employee Assistant Program / Discount Program </li><li> Paid time off (PTO), sick time, and holiday pay </li><li> myFlexPay offered to get paid within hours of a shift </li><li> Tuition Reimbursement </li><li> In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. </li><li> Some benefits have eligibility requirements </li></ul> Apply today to learn why Sunrise Senior Living is a certified Great Place to Work® PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Sunrise Senior Living

LPN Med Care Manager

Administrative Skills

Blood-Borne Pathogens

Cleanroom

Communication Skills

Datasheets

Documentation

Fire Safety

Hazardous Materials/Substances

Infection Control

Internet Service Providers

Licensed Practical Nurse/Licensed Vocational Nurse

Medical Record System

Medical Waste

Medication Administration

Medications

Multitasking

Nursing

Nursing Credentials

Organizational Skills

Presentation/Verbal Skills

Provincial Laws and Regulations

Regulations

Regulatory Compliance

Risk Management

Safety Compliance

Safety Process

Safety Training

Safety/Work Safety

State Laws and Regulations

Writing Skills

Easy Hiring FTP

FULL_TIME

FEED

YEAR

In alignment with the Vice President of Operations, define and advance a cohesive practice management model for clinic operations and lead the design and re-design of workflows — beginning with front office processes and extending to end-to-end client flow (referral into care through completion of an episode of treatment). In parallel, the role partners with clinical leadership to design and improve end-to-end clinic workflows that support access, engagement, throughput, and completion of care.

Title: Practice Operations Manager           Salary: $70,000 - $78,000 annuallyStatus: Full-Time, Exempt, 40 hours per week     Supervisor: Vice President of OperationsLocation: Ulster & Dutchess Behavioral Health CentersFunction:  The Practice Operations Manager is responsible for designing, standardizing, and strengthening how outpatient clinic operations function across sites. This role serves as the operational control point for practice management and the primary partner to the Vice President of Operations in shaping a more consistent, reliable, and effective clinic operating model.This role directly oversees front office practice management operations through the Sr. Office Manager and leads the development of standardized workflows, training systems, and performance expectations across sites. In parallel, the role partners with clinical leadership to design and improve end-to-end clinic workflows that support access, engagement, throughput, and completion of care. This position does not oversee clinical care delivery but is accountable for the operational conditions that enable clinical teams to function effectively, efficiently, and at top of license. The Practice Operations Manager is expected to bring a clear, evolving vision for a high-functioning, team-based practice management model grounded in healthcare and medical practice principles. This includes defining what effective, reliable clinic operations should look like and working across front office staff and clinical leadership to implement that vision in a practical, sustainable way.Position Responsibilities:| Practice Management Leadership and Supervision<ul><li>Lead and develop the Sr. Office Manager, establishing clear expectations for performance, accountability, and leadership across Office Managers and Office Specialists.</li><li>Ensure consistent supervision, communication, and performance management across sites.</li><li>Ensure operational expectations are consistently upheld across sites through structured performance management and follow-through. </li></ul>Front Office Practice Management Systems and Execution <ul><li>Design and maintain standardized front office and practice management workflows and standard operating procedures, including scheduling, intake logistics, confirmations, copay collection, demographic and insurance documentation, telehealth coordination, and client communication.</li><li>Establish and maintain training systems, onboarding approaches, and competency expectations that enable consistent execution across clinics.</li><li>Work closely with the Sr. Office Manager and Office Managers to ensure workflows are operationalized, reinforced, and continuously improved in day-to-day practice.</li><li>Partner with General Operations Facilities and Security staff to support safe, functional, and well-maintained clinic environments, including coordination around site readiness, environmental standards, and site-specific security procedures and relationships. </li></ul>Standardization and Local Adaptation <ul><li>Ensure the Sr. Office Manager establishes a clear vision for cross-site consistency in practice management operations, defining appropriate local adaptation, and developing, implementing, and maintaining operational standards across clinics.</li><li>Provide direction, coaching, and oversight to ensure that standards are actively managed, continuously refined, and consistently executed through Office Managers and staff.</li></ul>Clinic Workflow Design and Operational Improvement<ul><li>In alignment with the Vice President of Operations, define and advance a cohesive practice management model for clinic operations and lead the design and re-design of workflows — beginning with front office processes and extending to end-to-end client flow (referral into care through completion of an episode of treatment). Partner closely with Clinical Directors, Clinical Supervisors, and the Vice President of Behavioral Health to assess and design clinical operational systems.</li><li>Work closely with the Health Informatics/EHR team to ensure workflows are supported by system configuration, reporting, and day-to-day usability.</li><li>Drive operational improvement efforts that reduce friction, improve coordination, and strengthen alignment between clinical, operational, and financial performance.</li></ul>Access, Flow, Throughput, and Engagement Reliability<ul><li>Strengthen the operational systems that support timely client access, follow-up scheduling, early engagement, visit continuity, and completion of care.</li><li>Identify and address breakdowns in client flow — particularly in early engagement, follow-up coordination, and handoffs between front office and clinical staff — to improve throughput and reduce avoidable drop-off.</li></ul>Revenue Cycle and Compliance Readiness Support <ul><li>Ensure practice management workflows reliably support billing readiness, documentation handoffs, copay collection, demographic accuracy, and compliance with OMH, Medicaid, HIPAA, and internal standards.</li><li>Partner with Finance, Compliance, and Billing teams to reduce revenue leakage and strengthen alignment between services delivered and services captured.</li></ul>Operational Visibility and Escalation <ul><li>Create visibility into clinic operations through direct observation and use of data. Identify recurring patterns, operational constraints, and system-level issues, and escalate where leadership intervention is required.</li><li>Ensure that operational issues are addressed at the appropriate level and do not persist as recurring workarounds.</li></ul>Operational Leadership and Continuous Improvement Culture<ul><li>Use a practical, relational, and change-oriented approach to challenge leaders constructively, push for prioritization and follow-through, and support a culture in which operational improvement is part of how clinics function day to day.</li><li>Ask strong questions, surface unclear assumptions, and help connect operational improvement efforts to measurable differences in access, engagement, and care delivery.</li></ul>Other duties as assigned Skills and Abilities:<ul><li>Systems thinking and operational design</li><li>Process improvement (LEAN, Six Sigma, or equivalent experience preferred)</li><li>Ability to translate strategy into executable workflows</li><li>Strong judgment in balancing standardization with local needs</li><li>Clear, direct communication and expectation-setting</li><li>Comfort working across clinical and administrative boundaries</li><li>Ability to build structure without adding unnecessary complexity</li><li>Strong team leadership, including delegation, prioritization, and development of high-performing teams</li></ul>Qualifications:<ul><li>Bachelor’s degree required; master’s degree in health administration, business, public administration, social work administration, or related field preferred</li><li>5–8+ years of experience in healthcare operations, practice management, or multi-site service delivery</li><li>Experience in behavioral health, outpatient services, or NYS OMH-regulated environments strongly preferred</li><li>Demonstrated experience designing and improving workflows and operational systems</li><li>Familiarity with EHR systems and healthcare data/reporting environments</li><li>Experience supervising managers and leading cross-site or cross-functional teams</li></ul>Essential Requirements:<ul><li>Ability to frequently and efficiently travel to Agency locations across Dutchess and Ulster Counties</li><li>Must have established cell phone, willing to use for work (will be reimbursed), with effective coverage for the Hudson Valley area.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>403(b) retirement plan with employer match up to 5%.</li><li>Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).</li><li>Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.</li><li>Group term life and long-term disability insurance.</li><li>Supplemental life insurance & accidental death and dismemberment coverage (AD&D),</li><li>Supplemental insurance through Aflac.</li><li>Employee assistance program (EAP).</li><li>Pet insurance.</li></ul>Our Mission:Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.Our Values:Compassion – Extending empathy and understanding to others.Integrity – Being honest and dependable.Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.Diversity – Promoting a vision of community comprised of wide-ranging assets.Respect – Treating all individuals with dignity and without judgement.Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.Justice – Promoting social and economic equity and fairness.Quality – Aspiring for excellence in every aspect of our work.<img alt="" height="198" src="https://assets.jazz.co/customers/customer_20190617202501_PMQTOLX8EYXFLEB6/layout/20260205204107-Nonprofit%20Workplace%202026%20Logo.jpg" width="220"/>  Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.Must be authorized to work in the United States without work sponsorship.Powered by JazzHR

In collaboration with others, the mission of Family Service is to provide quality programs and services, which effectively assist and strengthen individuals and  families in our community.

 

Family Service provides more than 5,000,000 meals each year through a USDA food program in 85 Nebraska counties. This program feeds almost 21,000 children in more than 1,312 licensed home child-care facilities.

Family Service delivers the Women, Infant and Children (WIC) program to 3,000 people in Lancaster County each month. Services include nutrition and breast feeding education as well as formula, milk and other staples.

Family Service cares for more than 1,700 children who take part in our child care and early childhood programs based in 20 Lincoln Public Schools.

Family Service counsels families and individuals with behavioral health sessions at 13 specific local schools.

Family Service partners with a variety of federal, state, local and non-profit agencies to make available a number of other innovative programs to assist Nebraska families.

Family Service Early Childhood and Youth Development programs granted over $694,000 in free and reduced rate scholarships to children during 2011-2012 school year.

Visit and like us on Facebook at https://www.facebook.com/FamilyServiceLincoln

Family Services Inc.

Practice Operations Manager

Behavioral Health

Billing

Cellular Telephone

Clinical Information Systems

Clinical Medicine

Clinical Support

Co-Payments

Coaching

Continuous Improvement

Cross-Functional

Customer Support/Service

Demographics

Establish Priorities

Federal Laws and Regulations

Financial Compliance

Follow Through

HIPAA (Health Insurance Portability and Accountability Act)

Health Informatics

Healthcare

Healthcare Administration

Insurance

Insurance Documentation

Leadership

Lean Six Sigma

Logistics

Management Strategy

Medicaid

Medical Office Administration

Medical Protocols

Office Management

Onboarding

Operational Control

Operational Improvement

Operational Support

Operations Management

Operations Security (OPSEC)

Outpatient Care

Performance Management

Problem Solving Skills

Process Improvement

Public Administration

Service Delivery

Social Work

Standard Operating Procedures (SOP)

Standards Development

System Operations

Systems Administration/Management

Systems Maintenance

Team Lead/Manager

Telehealth

Time Management

Usability Engineering

Willing to Travel

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LPN Med Care Manager Sunrise Senior Living

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