OTHER

FEED

UNKNOWN

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Guest Services Assistant Manager, Guest Services Assistant Manager-PM, Pricing Coordinator, Online Shoppers, Cashiers, Baggers, Cart Runners, Service Desk Associates, Guest Service Representatives, Cash Office Clerks.

Location : Name:
Fort Atkinson

Position Type:
Full-Time

Company Overview:
<h2>ABOUT FESTIVAL FOODS:</h2>We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. 

Job Summary:
Job Title: Guest Services Department Manager  Reports to:Store DirectorDirect Reports: Guest Services Assistant Manager, Guest Services Assistant Manager-PM, Pricing Coordinator,Online Shoppers, Cashiers, Baggers, Cart Runners, Service Desk Associates, Guest Service Representatives, Cash Office ClerksSUMMARY: The Guest Services Department Manager leads and inspires teams across multiple functional areas, ensuring a welcoming and helpful guest experience, while overseeing key operational areas. This role is responsible for building a high-performing team in Guest Services, Pricing, and Cash Office, streamlining operations and upholding excellence in guest service, cash control, and scheduling. Their willingness to help guests with what they need, and develop associates, will make a positive impact every day. 

External Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES: <ul><li>Lead a Helpful Service Culture: Developing associates and providing excellent guest service is at the heart of what we do.  Whether it’s a friendly greeting, answering questions or addressing guest concerns, the Guest Service Manager will lead their teams in handling each interaction with professionalism and care.</li><li>Develop a Team: Coach, mentor, and reinforce the Festival Foods culture, guest service standards, and performance expectations for Guest Services, Cash Office, and Pricing associates.</li><li>Oversee Scheduling: Finalize and approve weekly work schedules in alignment with labor and budget projections, making daily adjustments as needed, for Guest Services, Cash Office, and Pricing Coordinator roles.</li><li>Manage Staffing Levels: Support department hiring, interviewing, and job offers to maintain adequate staff levels in partnership with Human Resources.</li><li>Conduct Performance Reviews: Write and deliver performance evaluations for direct reports, while providing guidance and oversight for indirect reports.</li><li>Enforce Company Policies: Document policy violations and take appropriate corrective action in partnership with HR, up to and including termination.</li><li>Provide Daily Guidance: Support and assist department associates in their responsibilities while leading by example.</li><li>Maintain Department Standards: Ensure compliance with service, cash control, and operational efficiency standards.</li><li>Optimize Performance: Monitor guest service cashier production levels and ensure optimal service.</li><li>Cashier Trained: Ready to step in at the register, and support store closing procedures.</li><li>Offer Expertise: Assist guests in finding items, taking orders and special requests.</li><li>Manage Timekeeping: Ensure accuracy of timekeeping records and communicate any discrepancies to HR.</li><li>Meet Quality Standards: Ensure all quality and quantity expectations are met on time.</li><li>Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>Support the Team: Other duties as assigned.</li></ul> QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>High School Education or equivalent combination of education and experience</li><li>At least 3 years of leadership experience, with at least 2 years in a manager role</li><li>Ability to deal tactfully and effectively with guests and all personnel</li><li>Good oral and written communication skills and the ability to lead a diverse crew in a fast-paced environment</li><li>Ability to learn and use technology, including Microsoft Office suite, point-of-sale systems, bookkeeping software and cash management tools, and process information/merchandise through register system.</li><li>Thorough understanding of all safety requirements and company safety policies</li><li>Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.  Also requires proper training and knowledge of the following equipment/procedures: proper lifting techniques, proper scanning technique, trash compactor</li></ul> PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. <ul style="margin-top:0in"><li style="margin-bottom:0in">The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. </li><li style="margin-bottom:0in">Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment</li><li style="margin-bottom:0in">This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift stock.  Requires the ability to perform repetitive tasks for prolonged periods of time</li><li style="margin-bottom:0in">Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.</li><li style="margin-bottom:0in">The position requires the employee to lift up to 50 pounds on an occasional basis.</li><li style="margin-bottom:0in">Working conditions consist primarily of a temperature-controlled environment. The ability to work outside checking store property, in walk-in coolers or freezers for short periods of time is necessary.</li></ul> WORK SCHEDULE: The Guest Services Manager is a full-time position. The work schedule includes weekends, weekdays, and holidays, with one night shift per week and one late night per month. The exact schedule may vary based on store needs. 

Benefits Overview:
<h2>WHY YOU'LL LOVE IT HERE:</h2><ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.</li><li>Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. </li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. </li><li>Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.</li><li>Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.</li><li>Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. 
 At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

Location : Address:
328 Washington Street

Location : City:
Fort Atkinson

Location : State/Province:
WI

Location : Postal Code:
53538

Indeed:
#FFMED

</li></ul>

Festival Foods

Guest Services Department Manager

Bookkeeping

Budget Forecasting

Calendar Management

Cash Management

Coaching

Communication Skills

Corporate Policies

Corrective Action

Cross-Functional

Customer Support/Service

Employee Retention

Equal Employment Opportunity (EEO)

Financial Projections

Home Inspections

Hospitality and Tourism

Human Resources

Leadership

Maintain Compliance

Manual Dexterity

Mentoring

Microsoft Office

Operational Control

Order Processing

Organizational Skills

People Management

Performance Analysis

Performance Reviews

Performance Tuning/Optimization

Physical Demands

Point of Sale (POS) Systems

Presentation/Verbal Skills

Pricing

Quality Metrics

Regulatory Compliance

Safety Training

Safety/Work Safety

Store Closing

Team Lead/Manager

Time Management

Writing Skills

[AW]-iCims

If you’re hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance! Overview: A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders & Postage, etc.).

HOUR

Overview:
A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders & Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). This position also assists with Bookkeeping duties at the location. A day in the life of the Guest Service Representative may include any combination of the below duties:<ul><li>Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.</li><li>Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, bookkeeping, etc.</li><li>Assist guests with returned merchandise, overrings, and overcharges.</li><li>Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.</li><li>Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.</li><li>Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence. </li></ul> What's In It For Me?Our remarkable employees are at the heart of everything we do. At Coborn’s, we’re committed to creating a supportive and rewarding workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.We’re proud to offer a variety of benefits to both our full-time and part-time employees, including:  <ul><li>10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.</li><li>Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit!</li><li>Paid Time Off (PTO/Vacation)</li><li>Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!</li><li>Paid Military Leave</li><li>Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month</li><li>Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!</li><li>Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year</li><li>Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!</li><li>Tools, resources and opportunities for career growth and development</li><li>401(k) plan options – we also match up to 20% of the first 5% contributed</li><li>Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!</li><li>Education benefits including tuition discount and scholarship programs</li><li>Additional Voluntary Benefits – such as vision, accident and critical illness insurances</li></ul> If you’re hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!

Requirements:
We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

What's In It For Me:
Our remarkable employees are at the heart of everything we do. At Coborn’s, we’re committed to creating a supportive and rewarding workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.We’re proud to offer a variety of benefits to both our full-time and part-time employees, including:  <ul><li>10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.</li><li>Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit!</li><li>Paid Time Off (PTO/Vacation)</li><li>Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!</li><li>Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)</li><li>Paid Military Leave</li><li>Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month</li><li>Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!</li><li>Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year</li><li>Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!</li><li>Tools, resources and opportunities for career growth and development</li><li>401(k) plan options – we also match up to 20% of the first 5% contributed</li><li>Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!</li><li>Education benefits including tuition discount and scholarship programs</li><li>Additional Voluntary Benefits – such as vision, accident and critical illness insurances</li></ul> If you’re hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!

Pay Range:
USD $15.10 - USD $18.00 /Hr.

Company Introduction:
Are you friendly, dependable, and passionate about working with people?  At Coborn’s, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers.  If you’re looking for a place where you can build a future while making a positive impact every day, we’d love to talk to you about joining our team! Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych’s Marketplace Foods, Sullivan’s Foods, and Kessler’s. We offer our guests an elevated shopping experience—both in-store and online—focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do. Coborn’s, Inc. also owns and operates liquor stores under the Coborn’s Liquor, Cash Wise Liquor, Andy’s Liquor, and Captain Jack’s brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn’s Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert’s, Godfather’s Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center.

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Guest Services Department Manager Festival Foods

Guest Service Representative II - Bookkeeping Sullivan’s Foods

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