Performance Leadership: Focuses on the result of the work performed and the outcome of our total effort on those we serve; Anticipates problems; develops contingency plan; Leads from the front - is visible; Builds collaborative relationships with customers and employees; Effectively sets priorities; Tends to today's operations while investing and planning for the future; Develops and maintains a knowledge base, including a deep understanding of WSLCB programs, authorities, and resources; Treats the people and the program as special resources that must be safeguarded and nurtured. Research Skills: gather information: Can create data gathering processes; can propose/formulate new processes; able to design new organizational systems; can validate appropriateness of data/information; can logically defend outcomes/results; can analyze and evaluate the accuracy of data; can integrate multiple items of data; contrasts conflicting data; can identify and organize documents and information in ways that make it useful for subsequent applications.