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Under the direction of the Guest Services Manager responsible for all ministry areas related to Simonka Place Reception and Front Desk Ministry and assuring a safe environment. Job Summary: Providing compassionate ministry to women and children in crisis, helping them feel welcome, and cared for while meeting their practical needs.

HOUR

This position is in our Women's Mission in KeizerPOSITION TITLE: Guest Services Assistant – AM or PM Shift(s) MINISTRY DEPARTMENT: Simonka Place (500) REPORTS TO: Guest Services Manager FLSA STATUS: Non-Exempt LOCATION: Simonka Place 5119 River Road N, Keizer, OR 97303 STATUS: Full time or Part time; Rotating shifts with other staff to cover evening, night and weekend shifts. PAY: $18.00/hrJob Summary: Providing compassionate ministry to women and children in crisis, helping them feel welcome, and cared for while meeting their practical needs. Under the direction of the Guest Services Manager responsible for all ministry areas related to Simonka Place Reception and Front Desk Ministry and assuring a safe environment.Essential Job Duties: 1. Perform all aspects of ministry related to “Welcome Center Ministry,” including but not limited to: • Shelter calls • Intakes • Exits (including dismissals) • Bed transfers • Screening clients and Assessments • Writing clothing vouchers • Maintaining daily/evening schedule 2. Assist in maintaining on-going client files. 3. Training and oversight of clients participating in Work Therapy. 4. Provide crisis intervention information and referral help. 5. Administer Urine Analysis (UA) and/or Breathalyzer tests as needed. 6. Maintain a positive, encouraging Christian work atmosphere by demonstrating appropriate Customer Service C.A.R.E. standards. A. Committed – performs job with integrity – respects and honors others B. Attentive – models honesty and courtesy to all. Good listener. C. Responsive – Takes responsibility for quality results. Serves effectively. D. Excellent – Seeks to improve performance while providing excellent service. 7. Assist in maintaining the safety and cleanliness of the shelter/facility. 8. Provide written reports, etc. to Guest Services Manager and Simonka Place Director as requested. 9. Communicate with all Simonka Place staff through established procedures. 10. Attend various Union Gospel Mission functions and meetings as required. 11. Assist with other duties as needed and as directed by Guest Services Manager or the Director of Women's Ministries, including but not limited to: • Conduct evening chapel • Dispense toiletry items • Pray/counsel with Guest Services clientsKnowledge, Skills, Abilities: 1. Strong interpersonal and communication skills. 2. Good organizational skills with ability to multi-task. 3. Willing to learn/teachable spirit.4. Ability to work with clients with a variety of behavioral issues. 5. Experience/willingness to confront difficult behavior consistently and respectfully. 6. Knowledge of substance abuse and recovery preferred. 7. Ability to work independently and as part of a team. 8. Ability to deal in a respectful, caring manner with clients who are emotionally distraught, sometimes hostile, and/or verbally abusive. 9. Working knowledge of services provided by local social service agencies. 10. Basic computer skills, including Microsoft Office 2010 applications (Word, Excel, Outlook). 11. Valid Oregon Driver's License. 12. Must agree with Union Gospel Mission of Salem's Statement of Faith and Standards of Conduct. 13. Bi-lingual (English/Spanish) preferred, but not mandatory.Education: AA or AS (2-year degree) in Social Services or similar field of study preferred. Experience: Minimum of one to two years in social work and/or similar field experience preferred.

Union Gospel Mission

Guest Services Assistant This is a faithbased womens mission

Accounts Receivable

Analysis Skills

Communication Skills

Community and Social Services

Computer Skills

Crisis Intervention

Customer Support/Service

Driver's License

English Language

Hospitality and Tourism

Interpersonal Skills

Microsoft Excel

Microsoft Office

Microsoft Office 2010

Microsoft Outlook

Microsoft Word

Multilingual

Performance Management

Procedure Development

Reporting Skills

Social Work

Spanish Language

Substance Abuse

Team Player

IRecruitee

OTHER

This position is in our Women's Mission in KeizerPOSITION TITLE:		Guest Services Assistant – AM or PM Shift(s) MINISTRY DEPARTMENT: 	Simonka Place (500) REPORTS TO: 		Guest Services Manager FLSA STATUS:			Non-Exempt LOCATION:			Simonka Place 5119 River Road N, Keizer, OR 97303 STATUS:	Full time or Part time;  Rotating shifts with other staff to cover evening, night and weekend shifts. PAY: $18.00/hr Job Summary: Providing compassionate ministry to women and children in crisis, helping them feel welcome, and cared for while meeting their practical needs. Under the direction of the Guest Services Manager responsible for all ministry areas related to Simonka Place Reception and Front Desk Ministry and assuring a safe environment. Essential Job Duties: 1.	Perform all aspects of ministry related to “Welcome Center Ministry,” including but not limited to: •	Shelter calls •	Intakes •	Exits (including dismissals) •	Bed transfers •	Screening clients and Assessments •	Writing clothing vouchers •	Maintaining daily/evening schedule 2.	Assist in maintaining on-going client files. 3.	Training and oversight of clients participating in Work Therapy. 4.	Provide crisis intervention information and referral help. 5.	Administer Urine Analysis (UA) and/or Breathalyzer tests as needed. 6.	Maintain a positive, encouraging Christian work atmosphere by demonstrating appropriate Customer Service C.A.R.E. standards. A.	Committed – performs job with integrity – respects and honors others B.	Attentive – models honesty and courtesy to all. Good listener. C.	Responsive – Takes responsibility for quality results. Serves effectively. D.	Excellent – Seeks to improve performance while providing excellent service. 7.	Assist in maintaining the safety and cleanliness of the shelter/facility. 8.	Provide written reports, etc. to Guest Services Manager and Simonka Place Director as requested. 9.	Communicate with all Simonka Place staff through established procedures. 10.	Attend various Union Gospel Mission functions and meetings as required. 11.	Assist with other duties as needed and as directed by Guest Services Manager or the Director of Women's Ministries, including but not limited to: •	Conduct evening chapel •	Dispense toiletry items •	Pray/counsel with Guest Services clientsKnowledge, Skills, Abilities: 1.	Strong interpersonal and communication skills. 2.	Good organizational skills with ability to multi-task. 3.	Willing to learn/teachable spirit.4.	Ability to work with clients with a variety of behavioral issues. 5.	Experience/willingness to confront difficult behavior consistently and respectfully. 6.	Knowledge of substance abuse and recovery preferred. 7.	Ability to work independently and as part of a team. 8.	Ability to deal in a respectful, caring manner with clients who are emotionally distraught, sometimes hostile, and/or verbally abusive. 9.	Working knowledge of services provided by local social service agencies. 10.	Basic computer skills, including Microsoft Office 2010 applications (Word, Excel, Outlook). 11.	Valid Oregon Driver's License. 12.	Must agree with Union Gospel Mission of Salem's Statement of Faith and Standards of Conduct. 13.	Bi-lingual (English/Spanish) preferred, but not mandatory. Education:	AA or AS (2-year degree) in Social Services or similar field of study preferred. Experience:	Minimum of one to two years in social work and/or similar field experience preferred.

Guest Services Assistant - This is a faith-based, women's mission!!

BreezyHR

PART_TIME

High School Diploma or equivalent, and two (2) years customer service work experience with one (1) year of experience supervising employees, inventory and computer work or equivalent combination of education, training, and experience. Performs or assists other staff in performing duties, such as maintaining inventories, bar-coding, sale of merchandise, including cigarettes and wine, and/or cleaning areas.

<table><tbody><tr><td>TITLE:</td><td><h1>Lead</h1></td><td>LAST UPDATED:</td><td>April 20, 2022</td></tr><tr><td>DIVISION:</td><td>Guest Services</td><td>DEPARTMENT:</td><td>Guest Services</td></tr><tr><td>REPORTS TO:</td><td>Supervisor</td><td>FLSA STATUS:</td><td>Non-Exempt</td></tr><tr><td>COMP LEVEL:</td><td> 6</td><td> </td><td> </td></tr></tbody></table><h3>________________________________________________________________</h3>Summary:  Provides information to guests in person and over the telephone assists other employees with uniform storage and retrieval; leads, trains, and assists other staff. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description. Essential Job Functions:<ul><li>Leads daily operations within assigned area of guest services department; ensures quality service and appropriate staffing levels.</li><li>Schedules lunches and breaks. Ensures department is properly staffed during these times.</li><li>Performs or assists other staff in performing duties, such as maintaining inventories, bar-coding, sale of merchandise, including cigarettes and wine, and/or cleaning areas.</li><li>Monitors internal and external customer satisfaction of service and environment; resolves any problems that occur during assigned shift. Notify Supervisors/Manager of any issues/concerns that cannot be resolved on the Lead Level.</li><li>Performs administrative duties such as assisting with coachings, performance evaluations, administering incentive programs, etc…</li><li>Assists in month-end inventory when needed.</li><li>Assists in Information, Retail outlets, and Uniform Services when needed.</li><li>Trains new employees.</li><li>Performs daily cigarette inventory.</li></ul> Spirit Mountain Standards:<ul><li>Delivers Spirit Mountain’s Spirit of Excellence (SOE) by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.</li><li>Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.</li><li>Follows all Corporate and departmental safety policies and procedures.</li></ul>  Supervisory Responsibilities:<ul><li>Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws and in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.</li><li/><li>Plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems for employees as well as guests.</li><li>Makes recommendations to the Manager/Supervisor and Director for hiring and staff separations in accordance with company policies.</li><li>Ensures the hiring, training, promoting, assigning, disciplining and discharging of employees are in accordance with Tribal Law, including without limitation, the Tribal Employment Rights Ordinance (TERO).</li></ul> Required Knowledge of: <ul><li>Principles, practices, and processes of Guest Services operations.</li><li>Principles, practices, and processes of inventory maintenance and control.</li><li>Computer hardware and software applications</li><li>Supervisory principles, practices and methods.</li><li>Principles and practices of providing customer service.</li><li>Casino operations.</li></ul> Required Skill in:<ul><li>Providing excellent customer service to all Guests. Recognizing and correcting situations that may lead to poor customer service.</li><li>Operating computer hardware and software applications.</li><li>Communicating both orally and written in a professional, business-based manner.</li><li>Establishing and maintaining effective working relationships with others.</li><li>Coordinating and performing a variety of inventory functions</li><li>Conducting inventory counts and resolving variances</li></ul>  Education, Experience, Licenses, Registrations, and Certifications:<ul><li>High School Diploma or equivalent, and two (2) years customer service work experience with one (1) year of experience supervising employees, inventory and computer work or equivalent combination of education, training, and experience.</li><li>Low security gaming license issued by the Grand Ronde Gaming Commission. </li><li>Must be at least 21 years of age.</li><li>Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.</li></ul> Environmental Factors and Conditions/Physical Requirements:<ul><li>Work is performed in a casino environment, with routine exposure to tobacco smoke and occasional exposure to extreme cold or heat and potentially toxic or caustic chemicals.</li><li>Subject to moderate levels of noise.</li><li>Work is subject to frequent standing and walking, with occasional sitting, bending, reaching, kneeling and lifting up to 50 pounds.</li><li>Work is subject to frequent use of hands to finger, handle, feel, and reach with hands and arms.</li></ul> Equipment and Tools Utilized:<ul><li>Equipment utilized includes telephone, personal computer, and standard office equipment, with occasional use of electric motorized bag carousels, clothes washer and drying machine, scissors, and iron.</li></ul>

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Guest Services Assistant This is a faithbased womens mission Union Gospel Mission

Guest Services Assistant - This is a faith-based, women's mission!! Union Gospel Mission

Guest Services Lead SPIRIT MOUNTAIN GAMING INC

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