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We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry.

Introduction: We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment. Responsibilities: <ul><li>Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations</li><li>Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests</li><li>Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols</li><li>Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns</li><li>Monitor and maintain inventory levels, including ordering and restocking as needed</li><li>Complete daily financial and operational tasks, such as reconciling the register and completing shift reports</li><li>Other duties as assigned</li></ul> Qualifications: <ul><li>Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry</li><li>Strong leadership and communication skills</li><li>Ability to multitask and handle a high-volume workload</li><li>Proficiency with computer systems and software, such as Microsoft Office and property management systems</li><li>Flexibility to work evenings, weekends, and holidays as needed</li></ul> Perks: <ul><li>Competitive salary</li><li>Paid time off</li><li>Medical, dental, and vision insurance</li><li>401(k) retirement plan (US only), Employer RRSP match (Canada only)</li><li>Professional development opportunities</li><li>Positive and supportive work environment</li></ul>

HOLIDAY INN EXPRESS WICHITA AIRPORT

Guest Service Manager

Communication Skills

Computer Skills

Computer Software

Computer Systems

Customer Support/Service

Dental Insurance

Financial Operations

Hospitality and Tourism

Inventory Levels

Inventory Management

Leadership

Microsoft Office

Multitasking

Organizational Skills

Performance Analysis

Performance Reviews

Property Management

Resolve Customer Issues

Team Lead/Manager

Vision Plan

Gethired

OTHER

Additionally, leaders coach and motivate your team to becoming the top salon professionals in America; while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner.

HOUR

Overview:
Salon Manager (BTC1 / BTC2)   At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind the chair salon manager, you may work up to 16 hours per week behind the chair (depending on salon volume) with your own clientele, alongside your team. Additionally, leaders coach and motivate your team to becoming the top salon professionals in America; while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values we uphold every day to make it count for our customers. In addition to a competitive wage, this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service. Come see what it means to work with a family at the JCPenney Salon!  Primary Responsibilities: <ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Client Experience<ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Motivates and engages the team to provide exceptional service through consistent communication, coaching and recognition</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner</li></ul></li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Team Development<ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Proactively recruits qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology Schools</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Creates opportunities for learning that drive associate success throughout their career</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Inspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional and fun</li></ul></li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Business Performance<ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity – referral – rebooking – return rate and client acquisition standards</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Delivers Salary Cost objectives to achieve profit plan</li></ul></li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Merchandising<ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in Salon</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Handles or directs salon team to address product related issues that have biggest impact to the client</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Manages backbar expenses to plan</li></ul></li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Performance Standards / Programs<ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendance</li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issues</li></ul></li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;line-height:15pt;color:#2f2f2f">Cosmetology License<ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;line-height:15pt;color:#2f2f2f">A current cosmetology license is required in the state you are applying.  </li></ul></li></ul>  Core Competencies: <ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Prioritizes customers<ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Focuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking. Make the client feel at home by providing a thorough consultation, prioritizing their time and services, and recommending appropriate retail. Also, meeting the needs of salon associates by valuing the need for work like balance and prioritizing important experiences in and out of the workplace.</li></ul></li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Takes accountability<ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Holds the team accountable for performance and empowers individuals to do the same for themselves. Actively manage and understand what is happening in your salon and lead by example. Equip your team with the tools and skills they need to be successful on the job; and then celebrate your associate wins and encourage them to have pride in their work accomplishments.</li></ul></li><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Produces results<ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0px;margin-bottom:0px;vertical-align:middle;color:#2f2f2f">Establish goals and explain how success will be measured for each area of responsibility. Prioritize work and remain adaptable to change as new challenges arise. Motivate the team to stay focused on driving team and company results to reach quarterly and annual goals.</li></ul></li></ul> What you get: In addition to a competitive wage, this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service. Eligible for bonus under the Management Incentive Plan. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match.  All associates are eligible for an associate discount on JCPenney merchandise.  For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.  All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit <a href="http://www.yourjcpbeneftis.com/" rel="nofollow">www.yourjcpbeneftis.com</a>  About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range:
USD $15.48 - USD $22.12 /Hr.

We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.

Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.

JCPenney

Salon Manager BTC 1

Business Support

Coaching

Cosmetology

Customer Acquisition

Customer Experience

Customer Relations

Customer Service Evaluation

Establish Priorities

Expense Management

Fast Food

Hair Styling

Loyalty Programs

Marketing

Merchandising

Online Recruiting

Problem Solving Skills

Retail

Retail Sales

Revenue Growth

Root Cause Analysis

SET (Secure Electronic Transaction)

Sales

Set Goals

Social Media

State Laws and Regulations

Team Building

[AW]-iCims

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Guest Service ManagerHOLIDAY INN EXPRESS WICHITA AIRPORT

Salon Manager BTC 1JCPenney

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