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Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service, Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines.

Summary                                                          Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service,   Job Duties                                                                    Interviews, selects & train associates      Motivates staff through positive reinforcement, and leading by example      Provides input during the preparation of the annual budget      Administers progressive discipline, following company guidelines      Administers performance appraisals      Attends required meetings and training      Conducts departmental and other required meetings for which s/he is responsible      Ensures that established back-up procedures (reports, equipment, etc.) are in place      Ensures that all departmental policies and procedures are adhered to      Implements and maintains Baywood & Brand promotional programs and procedures       Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed      Monitors room inventory and status, ensuring the proper room type is available upon guest arrival      Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.        Monitors cleanliness and neatness of departments for which s/he is responsible.      Monitors inventory of operational supplies, placing orders in a timely manner.      Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc      Communicates with other departments, therefore promoting a seamless operation.      Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.      Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.      Monitors pantry inventory & purchases, ensuring that food supplies are always in stock      Reviews the guest credit report, addressing any issues      Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed      Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines      Operates the shuttle van, when needed      Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required      Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines      Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location       Participates in safety initiatives and is an integral part of the Safety Committee.      Completes incident reports, taking appropriate action. Notifies appropriate parties      Performs role of Manager on Duty as needed      Participates in the BEAR activities and other company sponsored community service & fundraising events.      Additional duties may be added at any time at the discretion of management.  Consistently models the behavior of a ‘Baywood Ambassador’ who:       Maintains a professional image, including physical appearance, verbiage, and body language, at all times.      Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.      Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.      Fosters teamwork by offering assistance to others, as needed.      Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.      Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.      Recommends other Baywood properties to our guests, when appropriate.      Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!Skills/QualificationsEducation:              Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degreeCertifications / Licenses:        Brand Certifications preferred        Must have a valid driver’s license, in good standing (if property operates a shuttle van).Experience:      Minimum of 2 years hotel experience      Minimum of 2 years management experience, of which 1 year is in Hospitality Management.Additional Skills:       Bi-lingual (Spanish & English) preferred      Proficient in Microsoft Office® (Excel, Word)      Proficient in the hotel’s Property Management System  preferred      Ability to communicate effectively, both written & oral      Ability to multi-task      Ability to motivate and lead a team      Ability to obtain information from various sources, quickly analyze the issue and providing a responsible course of action.      Ability to operate standard office equipment, including: computer, copier, & printer      Ability to safely operate a passenger shuttle van      Ability to perform job duties of all positions within the department      Ability to learn and adhere to Brand & Baywood Hotels’ standards      Ability to take information from various sources and determine a responsible course of action      Ability to understand interdepartmental relationships      Ability to operate office equipment and industry specific software (PMS)      Ability to remain calm during stressful situations<table border="1" style="border-width:medium;border-style:none"><tbody><tr><td style="width:7in;border:solid white 1pt;border-bottom:solid black 1pt;padding:5pt 5pt 5pt 5pt">Physical Demands</td></tr></tbody></table>        Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)        Sitting: Rarely        Bending, Stooping, Reaching: Occasionally        Lifting, Push/Pull: 40 lbs infrequently        Driving: Rarely        Traveling: NoneEnvironmental Conditions:      Inside: Protection from weather conditions but not temperature changes      Outside: Rarely

Homewood Suites Portsmouth Downtown

Guest Service Manager

Budgeting

Communication Skills

Community and Social Services

Copying Machines

Credit Analysis

Credit Reports

Driver's License

English Language

Equipment Maintenance/Repair

Fundraising

Industry-Specific Software

Leadership

Maintain Compliance

Market Tracking

Merchandising

Microsoft Excel

Microsoft Office

Microsoft Word

Multilingual

Multitasking

Office Equipment

Operations Management

Order Supplies

Performance Reviews

Physical Demands

Printers

Problem Solving Skills

Promotional Programs

Property Maintenance

Property Management

Safety Process

Safety/Work Safety

Spanish Language

Staff Motivation

Team Lead/Manager

Team Player

Time Management

Time Tracking

Gethired

OTHER

Additionally&comma; leaders coach and motivate your team to becoming the top salon professionals in America; while supporting the business to drive retail and service results through creative marketing&comma; networking&comma; and promoting client loyalty. Provides services including but not limited to cut/style&comma; chemical services for all hair types&comma; and performs other hair styling services as required to meet or exceed the client’s expectations in a positive&comma; professional manner.

HOUR

Overview:
Salon Manager (BTC 2)At JCPenney Salon&comma; our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind the chair salon manager&comma; you may work up to 16 hours per week behind the chair (depending on salon volume) with your own clientele&comma; alongside your team. Additionally&comma; leaders coach and motivate your team to becoming the top salon professionals in America; while supporting the business to drive retail and service results through creative marketing&comma; networking&comma; and promoting client loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values we uphold every day to make it count for our customers. Come see what it means to work with a family at the JCPenney Salon!Primary Responsibilities:Client Experience Leads by example in all interactions with clients&comma; and supports stylists to ensure they can provide an exceptional client experience Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the Motivates and engages the team to provide exceptional service through consistent communication&comma; coaching and recognition Provides services including but not limited to cut/style&comma; chemical services for all hair types&comma; and performs other hair styling services as required to meet or exceed the client’s expectations in a positive&comma; professional mannerTeam Development Proactively recruits qualified stylists to join team through the use of Social Media&comma; targeted Recruiting Websites&comma; Referrals and engaging Stylists at local Salons and Cosmetology Schools Provides coaching and feedback that is frequent&comma; balanced&comma; meaningful and improves effectiveness Creates opportunities for learning that drive associate success throughout their career Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally Inspires loyalty&comma; passion&comma; and growth in the salon by creating an environment that is inclusive&comma; respectful&comma; professional and funBusiness Performance Reviews reports to quickly identify and prioritize areas of opportunity in the salon&comma; determines root cause of the opportunity&comma; and sets direction to achieve productivity – referral – rebooking – return rate and client acquisition standards Delivers Salary Cost objectives to achieve profit planMerchandising Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in Salon Actively walks the salon and backbar to identify opportunities related to merchandising&comma; replenishment&comma; and recovery Handles or directs salon team to address product related issues that have biggest impact to the client Manages backbar expenses to planPerformance Standards / Programs Consistently meets established performance standards for the role&comma; including (but not limited to) product and service sales&comma; client experience&comma; productivity&comma; and attendance Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations&comma; and accurately advises salon associates on how to address any related issuesCosmetology License A current cosmetology license is required in the state you are applying.  Core Competencies:Prioritizes customers Focuses team efforts on superior customer service and a quality salon client experience&comma; with the goal of rebooking. Make the client feel at home by providing a thorough consultation&comma; prioritizing their time and services&comma; and recommending appropriate retail. Also&comma; meeting the needs of salon associates by valuing the need for work like balance and prioritizing important experiences in and out of the workplace.Takes accountability Holds the team accountable for performance and empowers individuals to do the same for themselves. Actively manage and understand what is happening in your salon and lead by example. Equip your team with the tools and skills they need to be successful on the job; and then celebrate your associate wins and encourage them to have pride in their work accomplishments.Produces results Establish goals and explain how success will be measured for each area of responsibility. Prioritize work and remain adaptable to change as new challenges arise. Motivate the team to stay focused on driving team and company results to reach quarterly and annual goals.What you get:In addition to a competitive wage&comma; this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service.Eligible for bonus under the Management Incentive Plan.If eligible&comma; we offer a competitive benefits package including medical/dental/vision&comma; term life insurance&comma; paid vacation/holidays*&comma; and 401(k) with Company match.  All associates are eligible for an associate discount on JCPenney merchandise.  For paid holidays&comma; associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.  All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days&comma; as well as eligibility requirements for other benefits&comma; please visit www.yourjcpbenefits.com.About JCPenney:JCPenney is the shopping destination for diverse&comma; working American families. With inclusivity at its core&comma; the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style&comma; quality and value. JCPenney offers a broad portfolio of fashion&comma; apparel&comma; home&comma; beauty and jewelry from national and private brands and provides personal services including salon&comma; portrait and optical. The Company and its 50&comma;000 associates worldwide serve customers where&comma; when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022&comma; JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. 

Pay Range:
USD $13.49 - USD $15.87 /Hr.

We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.

Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.

JCPenney

Salon Manager - BTC 2

Business Support

Coaching

Cosmetology

Customer Acquisition

Customer Experience

Customer Relations

Customer Service Evaluation

Establish Priorities

Expense Management

Fast Food

Hair Styling

Loyalty Programs

Marketing

Online Recruiting

Retail

Retail Sales

Revenue Growth

Root Cause Analysis

SET (Secure Electronic Transaction)

Sales

Set Goals

Social Media

State Laws and Regulations

Team Building

[AW]-iCims

Reviews passenger logs, driver safety checklists and preventative maintenance logbook to ensure that shuttle van is operated within established guidelines (where applicable). Ensures guests receive exceptional service through management of guest service operations, including front desk, transportation, and breakfast service.

Summary                                                          Ensures guests receive exceptional service through management of guest service operations, including front desk, transportation, and breakfast service. Supports General Manager in administrative reporting, training and overall service of hotel(s). Job Duties                                                                    Interviews, selects, on boards and train associates      Motivates staff through positive reinforcement, and leading by example<a name="_heading=h.1fob9te"></a>      Maintains associate files, ensuring all documents are current and accurate.      Performance evaluations are conducted in a timely manner.      Monitors associate time records, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location       Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as required      Administers progressive discipline, following company guidelines      Administers associate check ins. (Performance quarterly check ins)      Attends required meetings and training, such as revenue management, safety, budget, sales and regional operations      Conducts departmental and other required meetings for which s/he is responsible, daily huddles to ensure interdepartmental communication and coordination of mutual goals      Ensures that established back-up procedures (reports, equipment, etc.) are in place      Ensures that all departmental policies and procedures are adhered to      Implements and maintains Baywood and Brand promotional programs/procedures       Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed      Monitors room inventory and status, ensuring the proper room type is available upon guest arrival      Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.        Monitors cleanliness and neatness of departments for which s/he is responsible.      Monitors inventory of operational supplies, placing orders in a timely manner.      Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc      Communicates with other departments, therefore promoting a seamless operation.      Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.      Monitors market operations, i.e. cleanliness, merchandising, and inventory. Places orders in a timely manner.      Monitors pantry inventory and purchases, ensuring that food supplies are always in stock      Provides input during the preparation of the annual budget      Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards      Conducts bi-weekly property inspections and approves action plans to include time table to resolve problems      Reviews the guest credit report, addressing any issues      Reviews passenger logs, driver safety checklists and preventative maintenance logbook to ensure that shuttle van is operated within established guidelines (where applicable)      Operates the shuttle van, when needed (where applicable)      Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required      Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines for all departments      Participates in safety initiatives and is an integral part of the Safety Committee.      Completes incident reports, taking appropriate action. Notifies appropriate parties      Performs role of Manager on Duty as needed      Participates in the BEAR activities and other company sponsored community service and fundraising events.      Involved in social events/receptions and meet brand and company standards      Additional duties may be added at any time at the discretion of management.  Consistently models the behavior of a ‘Baywood Ambassador’ who:       Maintains a professional image, including physical appearance, verbiage, and body language, at all times.      Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.      Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.      Fosters teamwork by offering assistance to others, as needed.      Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.      Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.      Recommends other Baywood properties to our guests, when appropriate.      Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!Skills/QualificationsEducation:              Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degreeCertifications / Licenses:        Brand Certifications preferred        Must have a valid driver’s license, in good standing (if property operates a shuttle van).Experience:      Minimum of 2 years hotel experience      Minimum of 2 years management experience, of which 1 year is in Hospitality Management. Additional Skills:       Bi-lingual (Spanish & English) preferred      Proficient in Microsoft Office® (Excel, Word)      Proficient in the hotel’s Property Management System preferred      Ability to communicate effectively, both written & oral      Ability to multitask      Ability to motivate and lead a team      Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.      Ability to operate standard office equipment, including: computer, copier, & printer      Ability to safely operate a passenger shuttle van      Ability to perform job duties of all positions within the department      Ability to learn and adhere to Brand & Baywood Hotels’ standards      Ability to take information from various sources and determine a responsible course of action      Ability to understand interdepartmental relationships      Ability to operate office equipment and industry specific software (PMS)      Ability to remain calm during stressful situations <table border="1" style="border-width:medium;border-style:none"><tbody><tr><td style="width:7in;border:solid white 1pt;border-bottom:solid black 1pt;padding:5pt 5pt 5pt 5pt">Physical Demands</td></tr></tbody></table>        Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)        Sitting: Rarely        Bending, Stooping, Reaching: Occasionally        Lifting, Push/Pull: 40 lbs infrequently        Driving: Rarely        Traveling: NoneEnvironmental Conditions:      Inside: Protection from weather conditions but not temperature changes      Outside: Rarely

Assistant General Manager

File Maintenance

Home Inspections

Housekeeping/Cleaning

Performance Analysis

Regional Sales

Revenue Management

Sales Operations

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Guest Service ManagerHomewood Suites Portsmouth Downtown

Salon Manager - BTC 2JCPenney

Assistant General ManagerHomewood Suites Portsmouth Downtown

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