UNKNOWN

ADAPTED_NOW

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

<div><p><b>J</b><b>OB SUMMARY</b> </p></div><div><p>      </p></div><div><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.         </p></div><div><p>Valid driver's license may be required with at least one year of clean driving history.</p><p>Salary range is $72,250 - $80,000 with a bonus plan</p><p>Relocation Assistance Available</p><p>         </p></div><div><p><b>CANDIDATE PROFILE</b> </p></div><div><div><p><b>  </b> </p></div><div><p><b>Education and Experience</b>         </p></div><div><ul><li><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. </p></li></ul></div><div><p> </p></div></div><div><div><p>OR            </p></div><div><ul><li><p>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.                 </p></li></ul></div><div><p> </p></div><div><p><b>CORE WORK ACTIVITIE</b><b>S</b> </p></div></div><div><div><p><b> </b> </p></div><div><p><b>Maintaining Guest Services and Front Desk Goals </b>         </p></div><div><ul><li><p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.                 </p></li><li><p>Develops specific goals and plans to prioritize, organize, and accomplish your work.  </p></li><li><p>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. </p></li><li><p>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.   </p></li><li><p>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. </p></li><li><p>Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.                 </p></li></ul></div></div><div><div><p> </p></div></div><div><p/><div><p><b>S</b><b>upporting Management of Front Desk Team</b>         </p></div><div><ul><li><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.                 </p></li><li><p>Encourages and building mutual trust, respect, and cooperation among team members.                 </p></li><li><p>Serving as a role model to demonstrate appropriate behaviors.   </p></li><li><p>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.   </p></li><li><p>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. </p></li><li><p>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.                 </p></li></ul></div></div><div><div><p> </p></div><div><p><b>E</b><b>nsuring Exceptional Customer Service </b>         </p></div></div><div><div><ul><li><p>Provides services that are above and beyond for customer satisfaction and retention.                 </p></li><li><p>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.                 </p></li><li><p>Responds to and handles guest problems and complaints.                 </p></li><li><p>Sets a positive example for guest relations. </p></li><li><p>Empowers employees to provide excellent customer service.  </p></li><li><p>Observes service behaviors of employees and provides feedback to individuals. </p></li><li><p>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.  </p></li><li><p>Ensures employees understand customer service expectations and parameters. </p></li><li><p>Interacts with guests to obtain feedback on product quality and service levels. </p></li><li><p>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.                 </p></li></ul></div></div><div><div><p> </p></div><div><p><b>M</b><b>anaging Projects and Policies </b>         </p></div><div><ul><li><p>Implements the customer recognition/service program, communicating and ensuring the process.  </p></li><li><p>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.  </p></li><li><p>Supervises same day selling procedures to maximize room revenue and control property occupancy.    </p></li><li><p>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.   </p></li><li><p>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.                 </p></li></ul></div></div><div><div><p> </p></div></div><div><div><p><b>Supporting Human Resource Activities</b>         </p></div><div><ul><li><p>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.                 </p></li><li><p>Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.                 </p></li><li><p>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. </p></li><li><p>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.  </p></li><li><p>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.  </p></li><li><p>Participates in employee progressive discipline procedures.                 </p></li></ul></div></div><div><div><p> </p></div><div><p><b>Additional Responsibilitie</b><b>s</b><b> </b>         </p></div></div><div><div><ul><li><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.                 </p></li><li><p>Analyzes information and evaluating results to choose the best solution and solve problems.                 </p></li><li><p>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.                 </p></li><li><p>Performs all duties at the Front Desk as necessary. </p></li><li><p>Runs Front Desk shifts whenever necessary.    </p></li><li><p>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.              </p></li></ul></div></div><p>#LI-CW1</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p>

Marriott Vacations Worldwide

Front Desk Manager

Administrative Skills

Analysis Skills

Business Administration

Coaching

Communication Skills

Continuous Improvement

Customer Relations

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Disciplinary Action

Documentation

Driver's License

Employee Relations

Establish Priorities

Exceeded Sales Goal

High School Diploma

Hospitality and Tourism

Hotel Management

Human Resources

Interpersonal Skills

Leadership

Loan Structuring

Maintain Compliance

Mentoring

Needs Assessment

Negotiation Skills

Office Management

Past Due Accounts

People Management

Performance Management

Performance Reviews

Problem Solving Skills

Project/Program Management

QoS (Quality of Service)

Quality Metrics

Resolve Customer Issues

Restaurant

Revenue Growth

Sales Management

Set Goals

Staff Policies

Staff Training

Standard Operating Procedures (SOP)

Team Lead/Manager

Team Player

Time Management

Workplace Issues

FEED

The Assistant Front Office Manager oversees front desk staff, guest services, cash control, staffing, training, and scheduling in a high-energy, 810-room resort environment. Qualifications include full flexibility, strong communication and computer skills, hotel operations experience, and leadership in front office roles.

YEAR

<p>The Assistant Front Office Manager oversees front desk staff, guest services, cash control, staffing, training, and scheduling in a high-energy, 810-room resort environment. <br/><br/>Responsibilities include supervising and motivating the team, supporting departmental goals, ensuring excellent guest and colleague satisfaction, and maintaining communication across departments. Administrative duties involve payroll, reports, forecasts, and safety compliance. <br/><br/>Qualifications include full flexibility, strong communication and computer skills, hotel operations experience, and leadership in front office roles. The position offers a salary range of $67,000 to $75,000 and emphasizes a dynamic, guest-focused approach. <br/><br/>This role requires a motivated, organized, and innovative leader committed to exceptional service and team development.</p>

Hyatt Hotels

Assistant Front Office Manager - Full Time

Computer Operations

Forecasting

Organizational Skills

Payroll Administration

Safety Compliance

Team Building

IRecruitee

Administration jobs in Lahaina, HI need you! Apply today and take the next step in your career.

Administration Jobs in Lahaina, HI Hiring Now | Monster

Administration Jobs in Lahaina, HI

Resume Resources

Get noticed by top employers!

Administration Jobs in Lahaina, HI

Front Desk Manager Marriott Vacations Worldwide

Assistant Front Office Manager - Full Time Hyatt Hotels

Resume Resources