UNKNOWN

ADAPTED_NOW

oUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. oEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

<div></div><div><div><div><div><div><div><div><div><div><p><b>*Salary Range $70,304 - $72,000 + bonus eligible*</b></p><p><b>*Driving is required for this position; screening will be required.*</b></p><p><b>*This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.*</b></p><p/></div></div></div></div></div></div></div></div></div><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.         <br/>         <br/>CANDIDATE PROFILE <br/>   <br/>Education and Experience         <br/>oHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. <br/>OR         <br/>o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.                 <br/> <br/>CORE WORK ACTIVITIES <br/>  <br/>Maintaining Guest Services and Front Desk Goals         <br/>oManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.                 <br/>oDevelops specific goals and plans to prioritize, organize, and accomplish your work.  <br/>oHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br/>oSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.  <br/>oEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.    <br/>oUnderstands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.                 <br/>Supporting Management of Front Desk Team          <br/>oUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.                 <br/>oEncourages and building mutual trust, respect, and cooperation among team members.                 <br/>oServing as a role model to demonstrate appropriate behaviors.<br/>oSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.   <br/>oEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.  <br/>oSupervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.                 <br/>Ensuring Exceptional Customer Service         <br/>oProvides services that are above and beyond for customer satisfaction and retention.                 <br/>oImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.                 <br/>oResponds to and handles guest problems and complaints.                 <br/>oSets a positive example for guest relations.  <br/>oEmpowers employees to provide excellent customer service.<br/>oObserves service behaviors of employees and provides feedback to individuals.  <br/>oInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction.    <br/>oEnsures employees understand customer service expectations and parameters.  <br/>oInteracts with guests to obtain feedback on product quality and service levels. <br/>oEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.                 <br/>Managing Projects and Policies         <br/>oImplements the customer recognition/service program, communicating and ensuring the process. <br/>oTrains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.  <br/>oSupervises same day selling procedures to maximize room revenue and control property occupancy. <br/>oSupervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.  <br/>oEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.                 <br/>Supporting Human Resource Activities           <br/>oSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.                 <br/>oSolicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.                 <br/>oBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources.    <br/>oAssists as needed in the interviewing and hiring of employee team members with the appropriate skills.  <br/>oSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.  <br/>oParticipates in employee progressive discipline procedures.                 <br/>Additional Responsibilities         <br/>oProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.                 <br/>oAnalyzes information and evaluating results to choose the best solution and solve problems.                 <br/>oInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.                 <br/>oPerforms all duties at the Front Desk as necessary.  <br/>oRuns Front Desk shifts whenever necessary.    <br/>oParticipates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p/><p>#LI-CW1</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p>

Hyatt Vacations Ownership

Front Desk Manager

Administrative Skills

Business Administration

Coaching

Communication Skills

Continuous Improvement

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Disciplinary Action

Documentation

Employee Relations

Establish Priorities

Exceeded Sales Goal

Federal Laws and Regulations

Hospitality and Tourism

Hotel Management

Human Resources

Interpersonal Skills

Leadership

Loan Structuring

Maintain Compliance

Mentoring

Needs Assessment

Negotiation Skills

Office Management

Past Due Accounts

People Management

Performance Management

Performance Reviews

Problem Solving Skills

Project/Program Management

QoS (Quality of Service)

Quality Metrics

Restaurant

Staff Policies

Standard Operating Procedures (SOP)

State Laws and Regulations

Team Lead/Manager

Team Player

Time Management

Workplace Issues

Marriott Vacations Worldwide

The 107 acres of beachfront property provide endless breathtaking views and opportunities for marine wildlife watching, golfing, & meeting and conference spaces, creating a meditative, restorative, and grounding place to work. Its restored dune ecosystem and its historic ?Arts and Crafts? style architecture (designed by the world-renowned Julia Morgan) come together to make Asilomar a designated National Historic Landmark.

<div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Job Description</h2></div><div><p>Asilomar is located on the Monterey Peninsula in charming Pacific Grove, California. Its restored dune ecosystem and its historic ?Arts and Crafts? style architecture (designed by the world-renowned Julia Morgan) come together to make Asilomar a designated National Historic Landmark. The 107 acres of beachfront property provide endless breathtaking views and opportunities for marine wildlife watching, golfing, & meeting and conference spaces, creating a meditative, restorative, and grounding place to work.</p><p> </p><p> </p><p>As the Human Resources Manager, you will provide HR generalist support for Asilomar Conference Grounds and Hearst Castle, two premier destinations on the California Coast. This position is responsible for providing management and administration of imperative HR processes to support two year-round operations within Aramark Destinations. </p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Compensation Data</h2></div><div><p>COMPENSATION: The Salaried rate for this position is $87,000.00 to $100,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.</p><p> </p><p>BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here <a href="https://careers.aramark.com/benefits-compensation" rel="nofollow noopener noreferrer" target="_self" title="">Aramark Careers - Benefits & Compensation</a></p><p> </p><p>There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Job Responsibilities</h2></div><div><p>?    Issue resolution, follow up and recommendations for locations including but not limited to: Hotline calls response, investigations, Corrective action/performance management consulting, and Policy interpretation<br/>?    Employee Engagement Initiatives ? Engagement Action Plan development and follow-up, corporate engagement and celebration activities point of contact/coordinator<br/>?    Talent Acquisition ? Post positions, assist with interviews as needed, coordinate recruitment functions.<br/>?    Union matter evaluation and collaboration with Labor Relations, union, and Sr. HR leadership?    HR metrics reporting and analysis<br/>?    Benefits and Payroll assistance as needed<br/>?    On-boarding programs and initiatives<br/>?    Compliance reporting<br/>At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p><p> </p><p><br/>At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Qualifications</h2></div><div><p>?    SHRM-CP or SHRM-SCP/PHR or SPHR certification preferred. <br/>?    Proficiency in all Microsoft Office applications is required.<br/>?    Human Resources planning and organizational development experience desired.<br/>?    Must have a minimum of 5-7years of experience in Human Resources<br/>?    Union and/or labor relations experience required.<br/>?    Ideal candidates will possess a Bachelor's Degree in Business Administration, Human Resources or the equivalent.<br/>?    Employment relations experience including conducting investigations and resolution development required.<br/>?    Proven ability to effectively interact, communicate and consult with multiple levels of management on a routine basis.<br/>?    Strong analytical skills are required.<br/>?    Ability to train and make presentations will also be required.<br/>?    Proven ability to effectively interact, communicate and consult with multiple levels of management on a routine basis.<br/>?    Solid understanding of financial and business objectives and analytical/problem solving skills.<br/>?    Organized, with the ability to handle multiple tasks and set priorities in a fast-paced, high-pressure environment.<br/>?    Must take initiative to improve processes as needed<br/>?    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Education</h2></div><div></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">About Aramark</h2></div><div><p><b>Our Mission</b></p><p>Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. </p><p><b>About Aramark</b></p><p>The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at <a href="http://www.aramarkcareers.com" rel="nofollow">http://www.aramarkcareers.com</a> or connect with us on <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FAramarkCareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295643289%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FStKmW3AoNZb2vJnR%2FQQ65UlkGbWjN%2B0YzJ0Pl3Vpcs%3D&reserved=0" rel="nofollow">Facebook</a>, <a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Faramarkcareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295653284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kdMgnbALw10003oI5eCv3mUef0FKb%2BAuVM38jJD%2BTEM%3D&reserved=0" rel="nofollow">Instagram</a> and <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramarkcareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295653284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aDi0EMVcAG61WwWR7WpIUFcvNiqtIRl5d8p%2BKAdrL2c%3D&reserved=0" rel="nofollow">Twitter</a>.</p></div></div></div>

<p>We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.</P>

<p><b>Innovation inspired by you</b><br>
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences. </p>

<p>Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.</p>

<p><b>Beyond great service</b><br>
Another key part of what makes us different is something we call service excellence.</p>

<p>To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.</p>

<p>We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.<p>

<p><b>Our people make all the difference—we make sure of it</b><br>
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.</p>

<p>We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training. </p>

<p>The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.</p>

Aramark

HR Manager - Asilomar Conference Grounds & Hearst Castle

Administrative Management

Analysis Skills

Architectural Design

Compensation Analysis

Concrete

Conference Management

Consulting

Corrective Action

Ecosystems

Equal Employment Opportunity (EEO)

Human Resources Management

Human Resources Planning

Human Resources Processes

Industrial Relations

Job Requisition Posting

Labor Unions

Management Consulting

Metrics

Microsoft Office

Multitasking

Onboarding

Organizational Development/Management

Organizational Skills

PHR (Professional in Human Resources)

Process Improvement

Regulatory Requirements

SPHR (Senior Professional in Human Resources)

Society for Human Resource Management (SHRM)

Twitter

Appcast Exclusive 1

OTHER

FEED

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

<b> Property Description </b><br/><br/>Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to embark on a rewarding career at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course and contribute to our legacy of delivering exceptional hospitality!<br/><br/><b> Overview </b><br/><br/>The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.<br/><br/>Responsibilities:<br/><ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li><li>Establishes and maintains open, collaborative relationships with employees.</li><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li><li>Serves as a role model to demonstrate appropriate behaviors.<br/></li><li>Sets a positive example for guest relations.<br/></li><li>Displays outstanding hospitality skills.settles disputes, and resolves grievances and conflicts, or otherwise negotiates<br/></li><li>Empowers employees to provide excellent customer service.<br/></li></ul><br/><b> Qualifications </b><br/><br/><ul><li>Prior cash handling experience necessary.</li><li>Minimum of 2 years previous hotel front office in a similar role.</li><li>Excellent guest service, organization and problem solving skills.</li><li>Ability to multi task and work in a fast paced environment.</li><li>Ability to work a flexible schedule to include weekends and holidays.</li></ul><br/><b> Benefits </b><br/><br/>Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.<br/><br/>In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.<br/><ul><li>Multiple Tiers of Medical Coverage</li><li>Dental & Vision Coverage</li><li>24/7 Teledoc service</li><li>Free Maintenance Medications</li><li>Pet Insurance</li><li>Hotel Discounts</li><li>Tuition Reimbursement</li><li>Paid Time Off (vacation, sick, bereavement, and Holidays). </li><li>401K Match</li></ul>Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.<br/><br/>EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation<br/><br/>Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.<br/><br/><b> Salary Range </b><br/><br/>USD 0.00 - USD 71,000.00 /Yr.

Davidson Hospitality Group

Assistant Front Office Manager

Entrepreneurship

Medications

PBX (Private Branch eXchange)

Profit & Loss

Resolve Customer Issues

Service Delivery

Small Company

Staff Development

Broadbean

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Front Desk ManagerHyatt Vacations Ownership

HR Manager - Asilomar Conference Grounds & Hearst CastleAramark

Assistant Front Office ManagerDavidson Hospitality Group

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