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Since 1979, United Systems and Software, Inc. (USSI) has specialized in Insurance Administration Software solutions for IBM iSeries eServers® and has been a pioneer in leading edge Systems and Professional Services. This role plays a key part in ensuring accurate policy processing, collaborating with our software development team to enhance system functionality, and participating in system testing and implementation efforts.

We are seeking an experienced Policy Administration Specialist to support the daily operations of our Individual Life & Health insurance administration platform. This role plays a key part in ensuring accurate policy processing, collaborating with our software development team to enhance system functionality, and participating in system testing and implementation efforts. The ideal candidate has a strong understanding of life and health insurance operations and enjoys working at the intersection of insurance business processes and technology. This position offers significant opportunities for professional growth, including involvement in system projects, process improvements, and future project management responsibilities. Must be able to work on-site in our Lake Mary, Florida office. This is not a remote position. Key Responsibilities:<ul><li>Manage and support policy administration activities including new business, policy changes, reinstatements, billing, and other policy servicing functions.</li><li>Work closely with the company’s software development/programming team to review system enhancements, identify operational needs, and ensure accurate implementation of business requirements.</li><li>Participate in system testing (UAT) for new features, updates, and regulatory changes within the policy administration platform.</li><li>Document business requirements, operational workflows, and system functionality to support development and future improvements.</li><li>Assist in identifying process improvements and system efficiencies within policy administration operations.</li><li>Help troubleshoot and resolve operational or system-related issues affecting policy processing.</li><li>Support implementation of new insurance products, forms, and system features.</li><li>Communicate effectively between business users and technical teams to ensure successful system enhancements.</li><li>Participate in special projects and system initiatives with opportunities to grow into project coordination and project management roles.</li></ul>Qualifications:<ul><li>3+ years of experience in life and health insurance policy administration or insurance operations.</li><li>Experience working with insurance policy administration systems.</li><li>Experience collaborating with software development teams or IT departments on system enhancements or testing.</li><li>Strong attention to detail and ability to manage complex policy data accurately.</li><li>Ability to translate business needs into clear operational or system requirements.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and documentation skills.</li></ul>Preferred Qualifications:<ul><li>Progress toward or completion of FLMI (Fellow, Life Management Institute) or other industry designations.</li><li>Experience participating in User Acceptance Testing (UAT) for system releases or enhancements.</li><li>Exposure to insurance system implementations or operational projects.</li><li>Interest in developing project management and operational leadership skills. </li></ul>Growth Opportunities:This position provides the opportunity to grow into roles involving:<ul><li>Project management for system initiatives.</li><li>Insurance operations leadership.</li><li>Product and system implementation oversight.</li><li>Process improvement and operational strategy.</li></ul> Benefits: Being a small, family-owned company, we recognize the accomplishments of our loyal and dedicated team and reward our team for their outstanding work. USSI's benefits include:<ul><li>Company-paid team member healthcare 100%.</li><li>Company-paid team members Basic Life Insurance, LTD, and AD&D.</li><li>Option to add a dental plan, vision plan, and ancillary benefits for additional fees.</li><li>Option to enroll in the Health Savings Account plan.</li><li>401K plan with company discretionary match.</li><li>Accrued vacation and sick time plus:<ul><li>7 annual national holidays paid time off.</li><li>1 annual birthday holiday paid time off.</li><li>3 annual floating holidays paid time off.</li></ul></li><li>Company parties and retreats for team members and a guest.</li><li>Holiday bonus.</li><li>Regular team appreciation lunches.</li><li>Company-paid continuing education.</li><li>Annual reviews that include discretionary salary increases.</li><li>To learn more, please visit www.ussisolutions.com.</li></ul> About United Systems and Software, Inc.:Since 1979, United Systems and Software, Inc. (USSI) has specialized in Insurance Administration Software solutions for IBM iSeries eServers® and has been a pioneer in leading edge Systems and Professional Services. From the early days of the IBM System 3 through today’s state of the art IBM iSeries platform, USSI has successfully built its products around this proven architecture. We are an experienced, solid company with mature software solutions that have withstood the test of time in the rapidly advancing world of information technology. USSI recognizes that to stay competitive and prosperous in the volatile and ever-changing world of information technology, a strong foundation of industry specific expertise is required. This is accomplished by forging a competent team of experts capable of implementing the strategic goals necessary to stay competitive. At USSI, we value our people and are dedicated to creating a successful work environment that nurtures growth, rewards creativity, and promotes longevity. Many USSI team members have between 10 and 20 years, averaging 12 years, of service with us. Through longevity of personnel, we can accomplish our strategic goals and continue to produce high-quality solutions for our valued clients. We are always looking for an energetic, outgoing, creative, and motivated individual with positive attitudes capable of conquering the challenges of today's technology. Imagine the opportunities!To learn more please visit www.ussisolutions.com or www.ussisolutions.betterteam.com

United Systems and Software, Inc.

Policy Administration Specialist - Individual Life & Health Insurance

Acceptance Testing

Accidental Death and Dismemberment (AD&D)

Administrative Skills

Billing

Business Operations

Business Processes

Business Skills

Code Reviews

Communication Skills

Data Management

Dental Insurance

Detail Oriented

Documentation

Health Insurance

Healthcare

IBM Systems

Identify Issues

Information Technology & Information Systems

Insurance

Leadership

Life Insurance

Needs Assessment

Operational Improvement

Operational Strategy

Operations

Policy Development

Process Development

Process Improvement

Product Development

Professional Services

Project Development

Project/Program Coordination

Project/Program Management

Regulations

Software Development

Software Engineering

System Operations

System Test

Systems Administration/Management

Testing

Vision Plan

iSeries eServers

Betterteam

Rowland Pest Management in New Smyrna Beach, FL is looking to hire a full-time Pest Control Call Center Manager / Customer Service Supervisor to manage our customer service representatives and oversee our office. We're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties.

YEAR

Rowland Pest Management in New Smyrna Beach, FL is looking to hire a full-time Pest Control Call Center Manager / Customer Service Supervisor to manage our customer service representatives and oversee our office. Are you a natural-born leader? Do you want to join a local business that supports and encourages its employees? Would you like a career with a company that values you and rewards your skills? If so, please read on!This administrative position earns a competitive salary of $50,000-$65,000/year. We provide awesome benefits, including 401k with a 5% match, paid time off (PTO), and paid training. Additionally, we are proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Don't let us forget we provide free coffee and snacks to keep you fueled! If this sounds like the right opportunity for you, apply to join our pest management company today! ABOUT ROWLAND PEST MANAGEMENTWe're a local family-operated company that proudly serves Orange County, Seminole County, Volusia County, and parts of Lake and Osceola Counties. We take pride in our ability to solve any pest problem, no matter how big or small, and we do so while using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. We also offer Insulation and Attic Decontamination. With over 30 years of combined staff experience, we are so confident that we can provide our clients with the best possible service that we offer a 100% satisfaction guarantee.We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we are able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together. A DAY IN THE LIFE OF A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISORAs a Pest Control Call Center Manager / Customer Service Supervisor, you play a critical role in our pest management company. Every day, you arrive at the office ready to take charge of our CSR team. Always driven and focused, you ensure our customers have a positive experience when they call in and our call booking rate remains high. Providing guidance for your team, you periodically coach them on proper phone communications and how to best handle the customers and prospects.You diligently oversee the office, making sure leads are booked and the schedule is full! It is up to you to set the tone in the department, leading by example and consistently following the company's core values. You get great satisfaction from helping your team fulfill our company's commitment to providing excellent customer service! QUALIFICATIONS FOR APEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISOR<ul><li style="color:#212529;background:#ffffff">Call center OR office management experience</li><li style="color:#212529;background:#ffffff">Proficiency with technology</li></ul>Do you have excellent communication skills? Does training a team come easily to you? Are you success-driven and detail-oriented? Can you effectively coach a team to consistently meet department goals? If yes, you might just be perfect for this administrative position! WORK SCHEDULE FOR A PEST CONTROL CALL CENTER MANAGER / CUSTOMER SERVICE SUPERVISORThis administrative position works Monday - Friday with a rotating Saturday schedule. ARE YOU READY TO JOIN OUR OFFICE TEAM?If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: 32168

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Policy Administration Specialist - Individual Life & Health Insurance United Systems and Software, Inc.

Pest Control Call Center Manager / Customer Service Supervisor Rowland Pest Management, Inc.

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