FULL_TIME

FEED

YEAR

In alignment with the Vice President of Operations, define and advance a cohesive practice management model for clinic operations and lead the design and re-design of workflows — beginning with front office processes and extending to end-to-end client flow (referral into care through completion of an episode of treatment). In parallel, the role partners with clinical leadership to design and improve end-to-end clinic workflows that support access, engagement, throughput, and completion of care.

<p><b>Title: </b>Practice Operations Manager           </p><p><b>Salary: </b>$70,000 - $78,000 annually</p><p><b>Status: </b>Full-Time, Exempt, 40 hours per week<b>     </b></p><p><b>Supervisor: </b>Vice President of Operations</p><p><b>Location: </b>Ulster & Dutchess Behavioral Health Centers</p><p><b>Function: </b><br/>The Practice Operations Manager is responsible for designing, standardizing, and strengthening how outpatient clinic operations function across sites. This role serves as the operational control point for practice management and the primary partner to the Vice President of Operations in shaping a more consistent, reliable, and effective clinic operating model.</p><p>This role directly oversees front office practice management operations through the Sr. Office Manager and leads the development of standardized workflows, training systems, and performance expectations across sites. In parallel, the role partners with clinical leadership to design and improve end-to-end clinic workflows that support access, engagement, throughput, and completion of care.<br/><br/>This position does not oversee clinical care delivery but is accountable for the operational conditions that enable clinical teams to function effectively, efficiently, and at top of license.<br/><br/>The Practice Operations Manager is expected to bring a clear, evolving vision for a high-functioning, team-based practice management model grounded in healthcare and medical practice principles. This includes defining what effective, reliable clinic operations should look like and working across front office staff and clinical leadership to implement that vision in a practical, sustainable way.</p><strong>Position Responsibilities:|</strong><br/><u>Practice Management Leadership and Supervision</u><ul><li>Lead and develop the Sr. Office Manager, establishing clear expectations for performance, accountability, and leadership across Office Managers and Office Specialists.</li><li>Ensure consistent supervision, communication, and performance management across sites.</li><li>Ensure operational expectations are consistently upheld across sites through structured performance management and follow-through. </li></ul><p><u>Front Office Practice Management Systems and Execution</u> </p><ul><li>Design and maintain standardized front office and practice management workflows and standard operating procedures, including scheduling, intake logistics, confirmations, copay collection, demographic and insurance documentation, telehealth coordination, and client communication.</li><li>Establish and maintain training systems, onboarding approaches, and competency expectations that enable consistent execution across clinics.</li><li>Work closely with the Sr. Office Manager and Office Managers to ensure workflows are operationalized, reinforced, and continuously improved in day-to-day practice.</li><li>Partner with General Operations Facilities and Security staff to support safe, functional, and well-maintained clinic environments, including coordination around site readiness, environmental standards, and site-specific security procedures and relationships. </li></ul><p><u>Standardization and Local Adaptation </u></p><ul><li>Ensure the Sr. Office Manager establishes a clear vision for cross-site consistency in practice management operations, defining appropriate local adaptation, and developing, implementing, and maintaining operational standards across clinics.</li><li>Provide direction, coaching, and oversight to ensure that standards are actively managed, continuously refined, and consistently executed through Office Managers and staff.</li></ul><p><u>Clinic Workflow Design and Operational Improvement</u></p><ul><li>In alignment with the Vice President of Operations, define and advance a cohesive practice management model for clinic operations and lead the design and re-design of workflows — beginning with front office processes and extending to end-to-end client flow (referral into care through completion of an episode of treatment). Partner closely with Clinical Directors, Clinical Supervisors, and the Vice President of Behavioral Health to assess and design clinical operational systems.</li><li>Work closely with the Health Informatics/EHR team to ensure workflows are supported by system configuration, reporting, and day-to-day usability.</li><li>Drive operational improvement efforts that reduce friction, improve coordination, and strengthen alignment between clinical, operational, and financial performance.</li></ul><p><u>Access, Flow, Throughput, and Engagement Reliability</u></p><ul><li>Strengthen the operational systems that support timely client access, follow-up scheduling, early engagement, visit continuity, and completion of care.</li><li>Identify and address breakdowns in client flow — particularly in early engagement, follow-up coordination, and handoffs between front office and clinical staff — to improve throughput and reduce avoidable drop-off.</li></ul><p><u>Revenue Cycle and Compliance Readiness Support</u> </p><ul><li>Ensure practice management workflows reliably support billing readiness, documentation handoffs, copay collection, demographic accuracy, and compliance with OMH, Medicaid, HIPAA, and internal standards.</li><li>Partner with Finance, Compliance, and Billing teams to reduce revenue leakage and strengthen alignment between services delivered and services captured.</li></ul><p><u>Operational Visibility and Escalation </u></p><ul><li>Create visibility into clinic operations through direct observation and use of data. Identify recurring patterns, operational constraints, and system-level issues, and escalate where leadership intervention is required.</li><li>Ensure that operational issues are addressed at the appropriate level and do not persist as recurring workarounds.</li></ul><p><u>Operational Leadership and Continuous Improvement Culture</u></p><ul><li>Use a practical, relational, and change-oriented approach to challenge leaders constructively, push for prioritization and follow-through, and support a culture in which operational improvement is part of how clinics function day to day.</li><li>Ask strong questions, surface unclear assumptions, and help connect operational improvement efforts to measurable differences in access, engagement, and care delivery.</li></ul><p><strong>Other duties as assigned<br/><br/>Skills and Abilities:</strong></p><ul><li>Systems thinking and operational design</li><li>Process improvement (LEAN, Six Sigma, or equivalent experience preferred)</li><li>Ability to translate strategy into executable workflows</li><li>Strong judgment in balancing standardization with local needs</li><li>Clear, direct communication and expectation-setting</li><li>Comfort working across clinical and administrative boundaries</li><li>Ability to build structure without adding unnecessary complexity</li><li>Strong team leadership, including delegation, prioritization, and development of high-performing teams</li></ul><strong>Qualifications:</strong><ul><li>Bachelor’s degree required; master’s degree in health administration, business, public administration, social work administration, or related field preferred</li><li>5–8+ years of experience in healthcare operations, practice management, or multi-site service delivery</li><li>Experience in behavioral health, outpatient services, or NYS OMH-regulated environments strongly preferred</li><li>Demonstrated experience designing and improving workflows and operational systems</li><li>Familiarity with EHR systems and healthcare data/reporting environments</li><li>Experience supervising managers and leading cross-site or cross-functional teams</li></ul><strong>Essential Requirements:</strong><ul><li>Ability to frequently and efficiently travel to Agency locations across Dutchess and Ulster Counties</li><li>Must have established cell phone, willing to use for work (will be reimbursed), with effective coverage for the Hudson Valley area.</li></ul><p><b>Benefits:</b></p><ul><li>Medical, dental, and vision coverage.</li><li>403(b) retirement plan with employer match up to 5%.</li><li>Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).</li><li>Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.</li><li>Group term life and long-term disability insurance.</li><li>Supplemental life insurance & accidental death and dismemberment coverage (AD&D),</li><li>Supplemental insurance through Aflac.</li><li>Employee assistance program (EAP).</li><li>Pet insurance.</li></ul><p/><p><b>Our Mission:</b></p><p>Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.</p><p/><p><b>Our Values:</b></p><p>Compassion – Extending empathy and understanding to others.</p><p>Integrity – Being honest and dependable.</p><p>Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.</p><p>Diversity – Promoting a vision of community comprised of wide-ranging assets.</p><p>Respect – Treating all individuals with dignity and without judgement.</p><p>Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.</p><p>Justice – Promoting social and economic equity and fairness.</p><p>Quality – Aspiring for excellence in every aspect of our work.</p><p><img alt="" height="198" src="https://assets.jazz.co/customers/customer_20190617202501_PMQTOLX8EYXFLEB6/layout/20260205204107-Nonprofit%20Workplace%202026%20Logo.jpg" width="220"/></p><p/><p><br/><br/> </p><p>Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.</p><p/><p>Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.</p><p/><p>Must be authorized to work in the United States without work sponsorship.</p><p>Powered by JazzHR</p>

In collaboration with others, the mission of Family Service is to provide quality programs and services, which effectively assist and strengthen individuals and  families in our community.

 

Family Service provides more than 5,000,000 meals each year through a USDA food program in 85 Nebraska counties. This program feeds almost 21,000 children in more than 1,312 licensed home child-care facilities.

Family Service delivers the Women, Infant and Children (WIC) program to 3,000 people in Lancaster County each month. Services include nutrition and breast feeding education as well as formula, milk and other staples.

Family Service cares for more than 1,700 children who take part in our child care and early childhood programs based in 20 Lincoln Public Schools.

Family Service counsels families and individuals with behavioral health sessions at 13 specific local schools.

Family Service partners with a variety of federal, state, local and non-profit agencies to make available a number of other innovative programs to assist Nebraska families.

Family Service Early Childhood and Youth Development programs granted over $694,000 in free and reduced rate scholarships to children during 2011-2012 school year.

Visit and like us on Facebook at https://www.facebook.com/FamilyServiceLincoln

Family Services Inc.

Practice Operations Manager

Behavioral Health

Billing

Cellular Telephone

Clinical Information Systems

Clinical Medicine

Clinical Support

Co-Payments

Coaching

Communication Skills

Continuous Improvement

Cross-Functional

Customer Support/Service

Demographics

Documentation

Establish Priorities

Federal Laws and Regulations

Financial Compliance

Follow Through

HIPAA (Health Insurance Portability and Accountability Act)

Health Informatics

Healthcare

Healthcare Administration

Insurance

Insurance Documentation

Leadership

Lean Six Sigma

Logistics

Management Strategy

Medicaid

Medical Office Administration

Medical Protocols

Medical Record System

Office Management

Onboarding

Operational Control

Operational Improvement

Operational Support

Operations Management

Operations Security (OPSEC)

Outpatient Care

Performance Management

Problem Solving Skills

Process Improvement

Public Administration

Service Delivery

Social Work

Standard Operating Procedures (SOP)

Standards Development

State Laws and Regulations

System Operations

Systems Administration/Management

Systems Maintenance

Team Lead/Manager

Telehealth

Time Management

Usability Engineering

Willing to Travel

partner JazzHR

OTHER

UNKNOWN

Manage salon supply inventory and the ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand.• Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.• Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty.• Review, analyze, and react to Ulta Beauty’s financial and operational reporting regularly, including services visits and audit results, regularly and in a timely manner.•

OVERVIEW:
<p style="margin:0px"><strong>Experience</strong> a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating <strong>a real sense of belonging</strong>—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. </p><p style="margin:0px"> </p><p style="margin:0px">Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. </p><p style="margin:0px"> </p><p style="margin:0px">We are the future of beauty services. Be part of the transformation.</p><p style="margin:0px"> </p><p style="margin:0px"> </p>

 :
<div><strong>GENERAL SUMMARY & SCOPE</strong></div><div>The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives their business through a focus on performance (service sales and productivity), </div><div>people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the ability to lead and influence and the aptitude to learn and teach service technique and product knowledge.</div><div> </div><div><strong>PRINCIPAL DUTIES & RESPONSIBILITIES </strong>(*Essential Job Functions)</div><div>The ASM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):</div><div> </div><div><strong>Performance</strong></div><div style="padding-left:40px">•  Perform salon hair services, make up applications, skincare analysis, brow services, and product demonstrations with guests.</div><div style="padding-left:40px">•  Achieve individual productivity goals each week.</div><div style="padding-left:40px">•  Promote a culture of accountability to meet or exceed the store’s goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.</div><div style="padding-left:40px">•  Drive company profitability through operational excellence, top-line sales growth and expense control.</div><div style="padding-left:40px">•  Support the planning and execution of services events that deliver an unrivaled guest </div><div style="padding-left:40px">experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty.</div><div style="padding-left:40px">•  Review, analyze, and react to Ulta Beauty’s financial and operational reporting </div><div style="padding-left:40px">regularly, including services visits and audit results, regularly and in a timely manner.</div><div style="padding-left:40px">•  Address underperforming metrics related to the store’s service sales and develop </div><div style="padding-left:40px">strategies using company programs, tools, and resources to improve and grow these areas of the business.</div><div style="padding-left:40px">•  Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.</div><div style="padding-left:40px">•  Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.</div><div> </div><div><strong>People</strong></div><div style="padding-left:40px">•  Support in the attraction, hiring, and retention of a diverse team of service professional top talent, leveraging a variety of methods including social media platforms, and efficiently addressing any staffing needs and open positions for the salon.</div><div style="padding-left:40px">•  Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.</div><div style="padding-left:40px">•  Train, coach, and develop services professionals using company programs, tools, and </div><div style="padding-left:40px">resources.</div><div style="padding-left:40px">•  Create an inclusive environment that inspires and encourages the growth and engagement of associates and ensure attendance at all required training and educational programs and classes.</div><div style="padding-left:40px">•  Support all aspects of associate professional development, including training, providing individualized, competency-based feedback and coaching, succession planning, and individual development plans to enable continuous development and drive sales performance.</div><div style="padding-left:40px">•  Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.</div><div style="padding-left:40px">•  Promote a culture of service excellence among the leadership team by sharing best practices, establishing priorities, and providing support.</div><div style="padding-left:40px"> </div><div><strong>Process</strong></div><div style="padding-left:40px">•  Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store.</div><div style="padding-left:40px">•  Regularly review and appropriately react to all company communication in a timely manner.</div><div style="padding-left:40px">•  Adhere to and enforce Ulta Beauty’s dress code.</div><div style="padding-left:40px">•  Manage salon supply inventory and the ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand.</div><div style="padding-left:40px">•  Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.</div><div style="padding-left:40px">•  Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.</div><div style="padding-left:40px">•  Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.</div><div style="padding-left:40px">•  Support the Experience Manager and General Manager in scheduling service associates to optimize traffic patterns and support service professionals’ productivity.</div><p style="margin:0px"> </p>

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<p style="margin:0px"><strong>JOB QUALIFICATIONS</strong></p><p style="margin:0px"><br/><strong>Education</strong></p><p style="margin:0px;padding-left:40px">• Cosmetology school graduate<br/>• Cosmetology license and/or cosmetology management license where required by state law</p><p style="margin:0px"> </p><p style="margin:0px"><strong>Experience</strong></p><p style="margin:0px;padding-left:40px">• 2 – 3+ years relevant, fast-paced salon management work experience or other relevant work<br/>experience<br/>• Demonstrated knowledge of state board of cosmetology regulations and hiring requirements<br/>• Developing financial management: success with driving top-line sales, interpreting reporting<br/>data, managing payroll budgets, and controlling expenses<br/>• Developing leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing<br/>collaborative relationships with others, and leading and influencing</p><p style="margin:0px"><br/><strong>Skills</strong></p><p style="margin:0px;padding-left:40px">• Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and brow services<br/>• ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.<br/>• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)<br/>• Strong collaboration and interpersonal skills<br/>• Strong organizational skills to manage multiple tasks<br/>• Ability to react under pressure, use good judgment in ambiguous situations, and be<br/>flexible/adaptable</p><p style="margin:0px"><br/><strong>SPECIAL POSITION REQUIREMENTS</strong></p><p style="margin:0px;padding-left:40px">• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays<br/>• Attend corporate business meetings and conferences</p><p style="margin:0px"><br/><strong>WORKING CONDITIONS</strong></p><p style="margin:0px;padding-left:40px">• Continuous mobility throughout the store during shift<br/>• Frequent standing, bending, reaching, and twisting during shift<br/>• Continuous lifting and/or moving up to 10 lbs. during shift<br/>• Continuous coordination and manipulation of objects during shift<br/>• Frequent use of a computer, telephonic devices, and related office supplies</p><p style="margin:0px"><br/>If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.</p><p style="margin:0px"><br/>Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from<br/>underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.</p>

 :
The pay range for this position is the higher of $16.00 - $22.25 / Hour or services pay for the workweek pursuant to the Company’s Services Compensation Plan, with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law and tips paid by service guests. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

About:
<p style="margin:0px">At <strong>Ulta Beauty</strong> (NASDAQ: ULTA), <em><strong>the possibilities are beautiful</strong></em>. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.</p><p style="margin:0px"> </p><p style="margin:0px"><em>We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.</em></p>

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Practice Operations Manager Family Services Inc.

Assistant Services Manager Ulta Beauty, Inc.

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