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Coordinate the following leadership responsibilities in accordance with the organization's policies and applicable laws: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Partner with the HR Services Director to establish the criteria for delivering Tier 2 Benefits Administration, including Service Level Agreements (SLA) and Key Performance Indicators (KPI).

YEAR

Pay: $75K minimumFull TimeLocation: Hybrid, Orlando, FL based.The Kind of Work Youll be Doing:<ul><li>Every administrative touchpointwhether it's onboarding, benefits, job changes, or transitionsdirectly shapes how staff experience the culture, mission, and care of Cru. The Benefits Administration Team Leader is responsible for streamlining services, anticipating needs, and ensuring a consistent experience to simplify and improve the lives of staff members. This role oversees the administration of benefits and awards programs to support a culture of well-being and genuine recognition, empowering staff to fully dedicate their energy and focus to the Great Commission.</li><li>This role gives leadership to the Benefits Administration team, driving improvements and standardizing processes to ensure a consistent and cohesive service experience for staff that recognizes their contributions to the mission of Cru. This includes overseeing programs and ensuring that services are delivered with excellence.</li></ul>For this role:<ul><li>Set the direction, priorities, and operational plans of the Benefits Administration team to ensure team members have clear and achievable goals. This includes providing consistent coaching and development to foster a healthy and productive team environment.</li><li>Partner with the HR Services Director to establish the criteria for delivering Tier 2 Benefits Administration, including Service Level Agreements (SLA) and Key Performance Indicators (KPI). This includes monitoring performance against these criteria.</li><li>Provide leadership for the comprehensive administration of benefits and awards programs, including overseeing daily operations, while ensuring full compliance with Cru policies and legal regulations.</li><li>Oversee service quality, staff satisfaction, and operational efficiency to drive continuous improvement in the services delivered by Crus benefits and awards resources.</li><li>Collaborate with the HR Technology team to enhance and maintain technology platforms for HR services. This includes updating the Human Capital Management (HCM) system and managing the Knowledge Base content library for Tier 2 Benefits Administration services.</li><li>Collaborate with the Talent Management Communities of Practice (CoP) to analyze the total benefits and awards strategy to effectively help ensure staff needs are met.</li><li>Serve as a key liaison between the ministry, third-party administrators, vendors, and legal counsel, monitoring service quality and making recommendations for improvements.</li><li>Monitor budgets for all benefit funds, the annual awards budget, and retirement trusts, reporting results to leadership regularly and providing input on future planning.</li><li>Leverage data and industry trends and staff engagement results to evaluate current processes and recommend necessary plan changes.</li></ul>Supervisory Responsibilities<ul><li>Provide leadership to employees who perform Benefits Administration functions. Coordinate the following leadership responsibilities in accordance with the organization's policies and applicable laws: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li></ul>Knowledge of<ul><li>Principles and practices of administration, leadership, supervision, providing work direction, and budget preparation.</li><li>Cru organizational operations, policies, and objectives, including but not limited to HR policies and procedures.</li><li>Crus Leadership Framework, Growth Model, and biblical position, posture, and practices of Oneness in Diversity.</li><li>Conflict resolution techniques.</li><li>Appropriate functional areas (e.g. total rewards, benefits, and healthcare administration), especially relating to HR labor laws, regulations, and compliance requirements.</li><li>Current office practices, procedures, and equipment.</li><li>Interpersonal skills like tact, patience, and courtesy.</li><li>Human Capital Management system (HCM), Google, and Cru internal systems.</li><li>Methods, procedures, and terminology used in benefits, awards, and healthcare reimbursement administration.</li><li>Basic benefits, awards, and healthcare reimbursement practices and procedures for both domestic and international staff.</li><li>Preparation, maintenance, verification, processing, and storage of benefits and awards records.</li><li>Rules, laws, and regulations related to benefits, awards, and healthcare reimbursements.</li><li>Customer service and telephone techniques and etiquette.</li><li>Crus financial, HR, benefits and awards guidelines and policies.</li></ul>Skills & Abilities To<ul><li>Train, provide work direction, supervise, and evaluate personnel.</li><li>Assign and review the work of others.</li><li>Create and communicate vision, goals, and ideas visually, verbally, and in writing.</li><li>Analyze situations and issues accurately and adopt an effective and timely course of action.</li><li>Make data-driven decisions.</li><li>Maintain current knowledge of Cru organizational rules, regulations, requirements, and restrictions.</li><li>Able to navigate organizational complexities while managing LDHR initiatives.</li><li>Use qualitative and quantitative insights to guide recommendations and measure effectiveness.</li><li>Interpret, explain, and apply U.S. employment-related laws, procedures, and regulations.</li><li>Implement and optimize Human Capital Management (HCM) integrations.</li><li>Correctly use English grammar, spelling, punctuation, and vocabulary.</li><li>Communicate effectively and professionally, both orally and in writing.</li><li>Work confidentially, efficiently, within deadlines, and with discretion (protecting employee data.)</li><li>Prioritize, plan, organize, and schedule personal work.</li><li>Establish and maintain cooperative working relationships with others.</li><li>Collaborate with other organizational roles and across functions to deliver a seamless staff experience.</li><li>Grow in intercultural development and foster belonging in the workplace.</li><li>Use a personal computer with basic software and other normal office equipment.</li><li>Perform corrective benefits and awards actions when necessary.</li><li>Maintain records and prepare reports.</li><li>Identify future program changes based on market trends.</li></ul>Why Join Us?<ul><li>Find your purpose: Join a Global Movement Impacting the World for Jesus.</li><li>Comprehensive Compensation & Benefits Package for full-time employees.</li><li>Retirement Savings: 403B plan with matching contributions for qualifying salaried roles and lump sum contributions for hourly roles, helping you plan for your future.</li><li>Paid Time Off & Holiday Pay to support your work-life balance.</li><li>Paid parental leave: 2 months for mothers and fathers</li><li>Health Coverage: 98% paid Medical and Dental Insurance for employees, 50% paid for dependents.</li><li>Life Insurance: Basic life insurance provided, plus the option to purchase Voluntary Term Life Insurance (VTL) for self and dependents.</li><li>Spiritual Growth and Development Opportunities: Quarterly paid half-day with the Lord, team spiritual development.</li><li>Meaningful Work: Make a lasting impact on the lives of those you serve, while working with a supportive and collaborative team.</li></ul>And additional perks! Keyword: Adaptability/Flexibility, Self Motivations, Accountability, Teamwork, Communication, Conflict Resolution, Problem-Solving, Attention to Detail, Time Management, Decision-Making, Customer- Centricity, Required Experience: Education and/or Experience:<ul><li>4 year bachelors degree preferably in human resources, communication, or a related field.</li><li>5-7 years of experience in the area of benefits and awards or related fields, or an equivalent combination of education and experience. Leadership experience preferred.</li></ul> From: Cru

Benefits Administration Team Leader

Administrative Skills

Analysis Skills

Budget Management

Budgeting

Coaching

Communication Skills

Community of Practice (CoP)

Compensation and Benefits

Conflict Resolution

Continuous Improvement

Customer Support/Service

Diversity

Employment Law

English Language

Establish Priorities

Healthcare Administration

Healthcare Reimbursement

Human Resources

Industry/Trade Analysis

Information/Data Security (InfoSec)

Interpersonal Skills

Knowledge Base

Leadership

Legal

Maintain Compliance

Market Trend Analysis

Monitor Regulations

Office Equipment

Onboarding

Operational Strategy

Operations

Operations Planning

Organizational Skills

PC Software

People Management

Performance Analysis

Performance Metrics

Performance Reviews

Problem Solving Skills

Process Improvement

Project/Program Management

Quality Management

Quality Monitoring

Record Keeping

Regulations

Regulatory Compliance

Regulatory Requirements

Reporting Skills

Service Delivery

Service Level Agreement (SLA)

Staff Requirements

Systems Administration/Management

Talent Management

Team Lead/Manager

Team Player

Telephone Skills

Time Management

Pereless

FEED

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Ultimately, the Guest Service Manager is dedicated to fostering a welcoming environment that encourages repeat visits and positive word-of-mouth referrals.

Radisson Oceanfront Suites Hotel3101 North Highway A1A Indialantic Florida 32903 Guest Service Manager: Integrity, Ethics, Productivity and Delivery.This position will be extended to become an Assistant General Manager position depend on the performance.Hotel experience and knowledge of OPERA, PEP or ONQ will be a plus in more compensation.   The Guest Service Manager is responsible for overseeing the daily operations of the hotel, ensuring high standards of service, and maintaining guest satisfaction and ensuring that service standards are consistently met. This role involves managing staff, coordinating with various departments, and implementing strategies to enhance the overall guest experience. This position is responsible for overseeing the front office operations, managing guest relations, and ensuring that service standards are consistently met. The Guest Service Manager will lead a team of front desk staff, providing training and support to enhance their skills and performance. Additionally, this role involves analyzing guest feedback and implementing strategies to improve service delivery. Ultimately, the Guest Service Manager is dedicated to fostering a welcoming environment that encourages repeat visits and positive word-of-mouth referrals. Also, the Guest service manager will assist the General Manager Daily.   Duties and Responsibilities include the following. Other duties may be assigned.  - Oversee the daily operations of the hotel, ensuring all services are delivered efficiently and effectively. *  - Manage and lead a team of service staff, providing training, support, and performance evaluations. *  - Develop and implement service standards and procedures to ensure guest satisfaction. *  - Coordinate with other departments, such as housekeeping, maintenance, and front desk, to ensure seamless operations. *  - Handle guest complaints and resolve issues promptly to maintain a high level of customer satisfaction. *  - Monitor and manage budgets, ensuring cost-effective operations while maintaining quality service. *  - Conduct regular inspections of the hotel. - Develop and implement strategies to improve service delivery and enhance the guest experience. *  - Prepare and present reports on service operations and performance to General Manager. *  - Stay up-to-updated with industry trends and best practices to continually improve service standards. *  Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  Language Ability:  Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.  Math Ability:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.  Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Education/Experience:  Experience in Hospitality Management, Business Administration, or a related field; or equivalent combination of education and experience.  Specialized Training:  Experience in hotel management or a similar service industry role.  Compensation: Competitive pay, two weeks PTO the first year accumulated the day of start, you can use after 90 days, Paid Certifications and Training. Knowledge, Skills, and Other Abilities:  - Excellent leadership and management skills  - Strong communication and interpersonal skills  - Ability to work under pressure and handle challenging situations  - Strong organizational and multitasking abilities  - Knowledge of hotel operations and service standards  Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.  Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Administration Jobs in Rockledge, FL

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Administration Jobs in Rockledge, FL

Benefits Administration Team Leader Cru

Guest Service Manager Radisson Suites Oceanfront

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